Accounts and Access Articles RSS Feed
How To: Remove Network Configuration Profile on iPhone/iPad
Added on Tue, Jun 5, 2018
Step 1: Open Settings on your iOS device. Step 2: Go to the section General → Profiles & Device Management, or Settings → General → Profiles. Step 3: Tap on a configuration profile you would like to remove from your iOS device. In... Read More
Kronos error: Java plug-in not installed
Added on Fri, Jul 28, 2017
Kronos is a system that requires Java. Occasionally you may run into error messages regarding the Java in your system. This guide will show you the next steps you should take if you receive an error message stating the "Java plug-in is not installed"... Read More
Added on Wed, Sep 12, 2018
TigerFlix is a free video streaming service available for Clemson users at You must be on campus using an Ethernet connection or Eduroam to connect. You can also connect using CUVPN from off campus. You must have a... Read More
How To: Forget the Wireless Network on your computer
Added on Wed, Oct 4, 2017
Forgetting wireless networks allow your computer to reset some settings, such as usernames, passwords, or configurations that may allow you to reconnect again. Follow the instructions below to learn how to forget a wireless network. Mac OS ... Read More
HOW TO: Change or Reset Clemson Google Apps Password
Added on Tue, Dec 2, 2014
To change or reset Google Apps (Clemson Gmail) password, please follow the steps below:  If you know your current Google Apps password, proceed to Step 2. To reset your Clemson Google Apps password, go to Read More
Connecting to Clemson Guest
Added on Thu, Aug 3, 2017
Clemson provides a guest wireless network for non-Clemson users to connect to while on campus. This network no longer requires any login information. You will simply need to connect to the network, and before you can start browsing, it will have you... Read More
HOW TO: New Student XID Information
Added on Wed, Feb 18, 2015
XID number: XID is a Clemson University Identification Number. It is a unique, eight-digit number, that starts with a 'C', assigned to you upon your application to the University. Find my XID number if I know my Username: If you know... Read More
Adding an Authorized User
Added on Thu, Jun 15, 2017
Students are permitted to add authorized users to their account that may have an interest in their financial records. Authorized users can be granted varying levels of access to the student’s account to include the ability to view the student... Read More
VPN on mobile devices
Added on Fri, Oct 13, 2017
To connect to Clemson VPN (CUVPN) on a mobile device, please follow the steps below:  First, make sure that you have registered for Duo Two-Factor Authentication  Some Clemson programs and systems require that a computer be located on campus... Read More
"Access Denied. Username Cannot Authenticate with Duo"
Added on Thu, Dec 14, 2017
This error means that you have not signed up with Duo yet, which is our two factor authentication system that is now required for many of our Clemson pages. To sign up, please go to and follow the instructions there. For a detailed... Read More
New Student Onboarding, FAQ & Next Steps
Added on Mon, Jul 17, 2017
Onboarding To access your account and begin the registration process for Clemson, you must first do what is known as "onboarding" where we finish initializing your account in our system. To do this, you will need your XID number, as well as your... Read More
What is my HR PIN?
Added on Wed, May 24, 2017
Your HR PIN is a personal identification number you use to access human resources pages, such as self-service. If you are a new employee, this number should be sent to you in an email. If you have forgotten your HR PIN or are concerned that someone... Read More
How To: Clemson Password Reset
Added on Tue, Jul 18, 2017
If you know your password but want to change it, visit this page:   If you have forgotten your password, we have a new automated account recovery tool that can help get you... Read More
SOC Linux Machines and Access Options
Added on Thu, Oct 5, 2017
The McAdams 110A general lab provides both windows and Linux-based systems. The first row of tables are Windows-based systems, rows 2 and 3 are Linux-based. You should be able to access both the building and McAdams 110A using your university ID card... Read More
HOW TO: Request Reactivation/Extension of an Employee Account
Added on Tue, Dec 2, 2014
To request reactivation of an employee account, please follow the steps below:  The employee's department chair or dean must request the reactivation via email CCIT at with the following information: Identification of... Read More
Kronos App
Added on Wed, Aug 2, 2017
Background To create efficiencies in timekeeping and the leave application process, the University will begin to allow all faculty, staff and student workers to use the Kronos Mobile app to request time off. In addition, the University’s... Read More
Clemson FERPA online consent/release form
Added on Fri, Jun 29, 2018
At Clemson University, we strive to protect the identity and information unique to you, the student. In accordance with the Family Rights and Privacy Act of 1974 (FERPA), Clemson University is allowed to disclose student education records only to... Read More
Clemson Login Page: Common Error Messages
Added on Tue, Oct 10, 2017
Our main Clemson login page is used to reach many different Clemson resources such as iRoar, Canvas, Box, etc. From this page, you will login in with your Clemson username (not including and your Clemson password.  If you have... Read More
PIN on Touchnet Login
Added on Wed, Apr 18, 2018
Occasionally we see requests from students asking what their PIN is in order to access Touchnet to get their tax information or pay their bill. The screen looks like the one below:   The reason you would see a page like this is if you tried to go... Read More
Login Error: No Grace Logins Remaining
Added on Fri, Feb 9, 2018
If you are trying to log in to a Clemson webpage and receive the following error: No Grace Logins Remaining, this means that you have been using an expired password. Once a password expires (this includes temporary passwords as well) you will only... Read More
Certificate of Eligibility: STEM OPT Extension (iStart/Sunapsis portal) Instructions and FAQ
Added on Fri, Dec 8, 2017
In this document you will find instructions on how to download Duo Security, access Clemson University’s VPN, and request your I-20 Certificate of Eligibility for the F-1 Visa or DS-2019 Certificate of Eligibility for the J-1 Visa below. At the... Read More
How To: Forget Wireless Eduroam network on iPhone/iPad
Added on Tue, Jun 5, 2018
Sometimes, if you cannot connect to Eduroam, you may need to remove the settings that are already saved in order to be able to connect again. This process is called "forgetting" the network. This is usually the first solution you want to try if you... Read More
Remote Access to a Clemson managed Windows computer using RDP Gateway
Added on Mon, Mar 9, 2020
USING REMOTE DESKTOP If you would like to be able to access your Clemson managed Windows computer from home, follow these steps.  There are two methods. Native - access through Remote Desktop Connection app (advantage is you can save the settings)... Read More
Deer Steward QDMA Canvas Login
Added on Tue, Jul 24, 2018
To sign in to your online Deer Steward course, please make sure that you are going to . From that page, click the gray link that says Sign In under "Non-Clemson Users". There, you will be able to sign in using your... Read More
Phonebook(Directory) Information Updates and Name Change Information
Added on Wed, Aug 2, 2017
If you need to make changes to your records in the directory/phonebook, please follow the instructions below. Updating your work address, work phone, or job title These records come directly from HR. To update them, please contact HR by... Read More
Welcome to the HDKB!
Added on Tue, Jul 20, 2021
How to use the knowledgebase: When sending a knowledgebase article to a customer, we want to send the link. To do this you need the article ID, which is listed under the title of every HDKB article (this article is 2297). Once you... Read More
Obtaining Unofficial Transcripts when Username Disabled
Added on Mon, May 29, 2017
Unofficial transcripts are only available to currently enrolled students through iRoar. All other users must obtain official transcripts. The link to do so is below: Procedures for Requesting Your Official Transcript Read More
HOW TO: Verify Your Clemson Password is Working Properly Using CUVPN
Added on Tue, Dec 2, 2014
If a user is unable to log into a system and there is a question of whether it is an incorrect password or an issue with permission, there is a way to test the password. This is particularly useful if a user is able to login successfully at one... Read More
HOW TO: Visiting Eduroam User’s Wireless Access
Added on Thu, Feb 12, 2015
Wireless Network access for visiting Eduroam users:   Visiting eduroam users will be placed on Clemson University’s “guest” wireless network. There will be no need to request/create a guest ID as long as they are from an eduroam... Read More
OVERVIEW: New Student Password Information
Added on Fri, Feb 13, 2015
Password: If you are a new student, your password will be set when you visit If you have forgotten your password you will have to call the HelpDesk at 864-656-3494 and get it reset. Change Password: You can change your... Read More
HOW TO: Access Eduroam at a Participating Network Location
Added on Thu, Feb 12, 2015
When traveling to a participating Eduroam location:  Eduroam is made available at participating institution to give you access to the Internet, not a direct connection to Clemson’s network. To access many Clemson systems, you would need to... Read More
HOW TO: Reset a Visitor IDs Password
Added on Thu, Dec 4, 2014
To reset a Visitor ID password, please follow the steps below: Call the help desk at 864-656-3494, email at, or if you are in the Clemson area, come to CCIT on the second floor of the library.  The Help Desk should verify any... Read More
OVERVIEW: Strong Passwords, Guidelines and Policies
Added on Thu, Feb 19, 2015
Tips for Creating Strong Passwords and Things to Avoid Use these steps to develop a strong password: Think of a sentence that you can remember. This will be the basis of your strong password or pass phrase. Use a memorable sentence, such as ... Read More
Google Apps Limitations and Legal Issues
Added on Thu, May 24, 2018
Although it may seem like a simple push of a button to turn on certain Google Apps feature for your g.clemson account, it can be quite complicated. The problem/issue we are running into with all these apps are the License Agreements.  There are only... Read More
HOW TO: Reset Password While Abroad
Added on Fri, Dec 5, 2014
To reset your password while abroad, please complete the following steps: We realize a phone call while abroad might be inconvenient or very expensive. Address a new email, or reply to Please answer the following questions to... Read More
TigerOne GET App for iPhone
Added on Wed, Aug 4, 2021
How to set up your iPhone for card access to replace your TigerOne card at Clemson.   SETUP Ensure that you have an approved photo on file. Visit the TigerOne Online Credential Selection module to select your mobile ecosystem. On your supported... Read More
Remote Access to a Clemson managed Windows computer from a Mac
Added on Wed, Mar 11, 2020
HOW TO CONFIGURE MICROSOFT REMOTE DESKTOP TO REMOTELY ACCESS A WINDOWS PC FROM A MAC If you need access to your Clemson managed Windows computer from off campus, here are instructions to do this on a Mac. Click on the Apple logo in the top left... Read More
Repeatedly Prompted to Update Information
Added on Wed, May 24, 2017
When logging into a Clemson system, you may be presented with a screen that includes this: While this may appear to be a request to reset your password, it is actually referring to your information that Clemson has, such as address and emergency... Read More
Easy Remote Access to a Clemson managed Windows computer from Mac or Windows
Added on Wed, Mar 11, 2020
USING REMOTE ACCESS LOOKUP TOOL Here is an easy way to use your Clemson office Windows computer from off campus. The off campus computer can be an up to date Windows or Mac computer .   Go to and log in using... Read More
How to turn your phone into a Wi-Fi hotspot
Added on Tue, Mar 24, 2020
If you need to access the Internet on your laptop or other device and there is no available wifi, you might be able to use your phone's Internet access to do it.  It depends on your phone and your cellular data account.  Many phones and data... Read More
Alumni Information
Added on Wed, Aug 26, 2020
  Username In accordance with Clemson University’s Username and Password Policy, one year after graduation, your Clemson Username will be deactivated. This means all your access to Clemson student resources will no longer be... Read More
Add a new Clemson Exchange profile to Outlook - Windows and Mac
Added on Wed, Nov 6, 2019
WINDOWS Open Outlook  Click on the File menu Click on Account Settings Click on Account Settings Select the user's account and click Change Click More Settings... Go to the Advanced tab and click Add... Type the username and click OK MAC From... Read More
Accessing a Mac remotely using another Mac
Added on Mon, Mar 16, 2020
ACCESSING A MAC REMOTELY USING ANOTHER MAC   FROM THE ON CAMPUS COMPUTER From the Mac on campus, you should change the following settings and note the IP address as follows: (If you do not have access to your Mac on campus, contact your local... Read More
Upload or Download Files in Clemson secure CUI environment in Ferry
Added on Wed, Jan 27, 2021
HOW TO DOWNLOAD/UPLOAD FILES INTO OR OUT OF THE CLEMSON SECURE CUI ENVIRONMENT PREREQUISITES 1.  Have secure file transfer software (sftp) installed on your desktop/laptop. For Windows desktop/laptop, you should install the free WinSCP software... Read More
How to sign in to Microsoft Office using a Clemson account
Added on Tue, Jul 27, 2021
If you have just installed Microsoft Office and have never opened it before, here are the steps to use it with your Clemson account. If you have Microsoft Office on your computer and have previously used it with another account, click here for an... Read More
TigerOne GET App for Android
Added on Wed, Jun 9, 2021
Your TigerOne Mobile ID on your Android device works anywhere you use your plastic card. After adding your TigerOne Mobile ID to your device through the GET app, simply tap your TigerOne Mobile ID at readers on and off campus for access to residence... Read More
Employee Exit Information
Added on Wed, Mar 31, 2021
Here are is some information about things you should do shortly before your last day as an employee at Clemson. Within one day after you leave the employment of Clemson,  your Clemson Username will be deactivated. This means your access to most... Read More
Clemson Cloud Storage Solutions
Added on Wed, Apr 28, 2021
Clemson students and employees have several different options for Cloud storage.  All of these solutions allow users to upload/download files and folders, share with other users (Clemson and non-Clemson), and have corresponding Apps that allow them... Read More