Some Clemson programs and systems require that a computer be located on campus to function properly. To get around this, Clemson has implemented a Virtual Private Network (VPN) for computers that are not on campus. Clemson's VPN, called�... Read More

ResMediaNet Most consumer electronics beyond computers and phones/tablets do not support the WPA2-Enterprise protocol needed to connect to eduroam. To meet the demand for wireless connectivity on devices like TVs, gaming consoles, streaming devices,... Read More

To connect to eduroam on a Chromebook, please follow the steps below:   In order to log onto a Chromebook you will need an internet connection. Open the dropdown menu next to Select a network Choose eduroam and the Join Wi-Fi network box will... Read More

Here are instructions to connect to Clemson wi-fi using an iPhone or iPad. Before connecting to eduroam, if you previously connected to clemsonguest, you may need to forget that network or previous instances of eduroam. If you have trouble connecting... Read More

1. Pull down from the top of the screen. Click on Settings.   2. Click on Network & Internet   3. Make sure Wi-Fi is turned on.  Click on eduroam.   4. Some versions of Android may require you to manually enter the EAP method and... Read More

Complete these instructions to connect to Clemson eduroam wi-fi on a Mac. If the computer was previously connected to clemsonguest, you may need to forget it before connecting to eduroam. Click here for instructions to forget a wireless network. 1.... Read More

If the computer has previously been connected to the clemsonguest network, it must be forgotten before the computer can be connected to eduroam. Click here for instructions on how to forget a wireless network on a Windows 10 computer. Here is a... Read More

Connection Instructions Applicable to the Amazon Echo, Echo Tap, and Echo Dot Download the Amazon Alexa app to your smartphone or computer and sign in with your Amazon account. Plug in the Echo using the included power adapter. Connect to the... Read More

HOW TO CONNECT TO EDUROAM ON LINUX MACHINES These instructions assume the Ubuntu desktop shipped with many common Linux distributions.  When asked for your credentials provide your username@clemson.edu.  Your password is your normal password... Read More

If you are having a problem with your Cisco phone, one solution is to reset it. There are two ways to do this: RESET VIA SOFTWARE 1.    Press the settings button on the phone. This will navigate to the Applications Menu.  2.   From the... Read More

Many flavors of Linux and BSD may be able to connect to the Clemson VPN using the OpenConnect VPN client. While not officially supported, we have had good results using the OpenConnect client. Below is a basic guide to setting up the OpenConnect... Read More

If you are having trouble with Eduroam after changing your Clemson password,  one option to clear out the old one is to remove Eduroam. Here are the instructions to do this on a Mac. Click on the Apple in the upper left hand corner, then System... Read More

If you have recently changed your Clemson password and eduroam will no longer connect from your Windows PC (or are a new user and accidentally entered the wrong information) and it is not prompting you to authenticate with a new password you may... Read More

To forward phone calls from a Cisco 8845 to a home or mobile phone please follow these steps or visit https://phone.clemson.edu you will need to ‘virtually’ connect your computer to campus using our CU Virtual Private Network (CUVPN):... Read More

There are some laptop labs on campus that you may need to login to.  In these labs you will need to sign in to the Clemson University domain and eduroam at the same time.  To do this you will just sign into the computer the same way you sign into... Read More

If you are having trouble connecting to eduroam, you may try removing the eduroam configuration profile in order to connect as if it were the first time. The configuration profile holds information about the network that is used when you reconnect to... Read More

Click on the Network icon in the Windows taskbar. Click Open Network and Sharing Center. Click Manage Wireless networks. Click Add. Click Manually create a network profile. Enter the following information in the form provided Network Name: eduroam... Read More

  We recommend forwarding all phone calls from your phone. For information on how to do this please go to: https://hdkb.clemson.edu/phpkb/article.php?id=1240 If you need advanced features please contact CCIT, and we will help determine the best... Read More

The eduroam network allows roaming of users from multiple Universities using shared credentials.  If a user from another University uses eduroam here at Clemson then they are placed on a guest network.  This network allows internet access, but not... Read More

Click on the Network icon in the Windows taskbar. Click the eduroam network. Then click Connect. The Windows Security – Network Authentication windows will appear. Enter your username@clemson.edu and your network password. Then click OK. The... Read More

HOW TO CONFIGURE MICROSOFT REMOTE DESKTOP TO REMOTELY ACCESS A WINDOWS PC FROM A MAC If you need access to your Clemson managed Windows computer from off campus, here are instructions to do this on a Mac. Click on the Apple logo in the top left... Read More

What is Eduroam and why has Clemson University adopted this Wireless Network?  Eduroam (education roaming) is a secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students,... Read More

To reset the network settings in Apple iOS, please follow the steps below: Sometimes it is necessary to perform a complete reset of network settings on an iOS devices (including iPhones and iPads). This will remove all remembered networks but ensure... Read More

If you are in Metro Mode, click the Desktop tile. Then in the Windows taskbar click on the Network icon. The Networks Panel will appear on the right side of the screen. Click the eduroam network.  Select the Connect Automatically checkbox then... Read More

Instructions for placing Local, Long Distance, and International Calls are found here:  http://ccit.clemson.edu/services/network-phones-cable/phone/telephone-services/ Listing of International Dialing Codes:  https://en.wikipedia.org/wiki... Read More

TROUBLESHOOTING COMMON TELEPHONE PROBLEMS Before requesting help, please follow the steps below to help troubleshoot the problem.   PROBLEM REMEDY Single line phone does not work Plug a different (working) phone into the wall jack.... Read More

To forward all calls from an analog phone to a home, or mobile phone please follow these steps: Administrative calls may be forwarded to local numbers (864 area code) Call Forwarding: Activate: Lift handsetDial 114Dial the extension number to which... Read More

To connect to Clemson's wireless network, eduroam, please follow the instructions below for your operating system.MAC OS 1. Click on the Wi-Fi icon in the top menu. Select eduroam.  2. When prompted, log in to the eduroam network with your... Read More

If you need to register a device on the network, here is a long list of devices (including gaming systems, tablets, phones, and computers) and how to find the Mac address: https://kb.northwestern.edu/find-mac-address For more information, email:... Read More

Since 2013 Clemson has been using eduroam as our main wireless network. eduroam (short for education roaming) is a secure, world-wide roaming internet access service developed for the international research and education community. In... Read More

  To check your mail box from home or another office please follow these steps:   Cisco 8845 1. Dial your full 10-digit phone number2. When the greeting begins to play, Press *3. Enter 10-digit phone number then press #.4. Enter your PIN ... Read More

ETHERNET (WIRED) Connections to the campus wired network require that you register your device using the NetReg system.  This system keeps record of each device and who registered it to ensure that there is a person that can be quickly... Read More

To change or reset a forgotten VoiceMail PIN on a Cisco VOIP phone, Please go to https://cuc-01.clemson.edu/inbox/. If you are off-campus you will need to be connected to the Clemson VPN. Fill in your Clemson User Name and Password and click on Sign... Read More

VOIP PHONE SETUP AT HOME Before starting, please glance all of the way through this document. There are options for user login that may make that process easier. You will need:  Your VOIP phone Ethernet cable to plug into your home router. Power... Read More

VOIP PHONES: RETURNING TO CAMPUS This article will provide you with instructions on re-activating your VoIP phone on campus. This is only necessary if you have taken and used your VoIP phone off-campus. POWERING AND RECONNECTING YOUR PHONE 1. Find... Read More

CALL HANDLER ADMINISTRATION FOR CISCO UNITY IVR SYSTEMS    GETTING INTO THE CALL HANDLER MENU  To access the IVR administration menu, dial 864-656-9900. This can be done from any phone, not just your VoIP phone.  Once you connect, it will ask you... Read More

CISCO UNIFIED COMMUNICATIONS SELF-CARE PORTAL User Guide for Version 11.5 The Unified Communications Self‐Care Portal allows users to configure personal settings for their associated Cisco Unified IP Phones and Jabber applications.  Users can... Read More

CISCO UNITY VOICEMAIL USER GUIDE   Use These Keys Anytime During any Changes  KEY TASK KEY TASK * Cancel or back up # Skip or move ahead    FIRST TIME YOU LOG IN To Enroll on Cisco Unity:   Step 1 Press the Message... Read More

IMPROVING INTERNET CONNECTION STABILITY    If you are attending a video meeting, uploading files, downloading files, installing programs, or updating software, the following can improve your experience through a better internet connection. Note:... Read More

This guide will cover using Jabber on your computer. These options are also available on phones, but may appear in different locations. When you open Jabber, you will see options on the left for Profile, Contacts, Chats, Calls, and Meetings.  This... Read More

CISCO 8845 IP PHONE USER REFERENCE    VOICEMAIL FUNCTIONS   First Time Enrollment If you have multiple lineso Press the line button of the extension desired Press the Messages button. Enter your default PIN (2580852) then # Follow the prompts,... Read More

Email ITHELP@clemson.edu and request a Jabbar profile for your phone type.  Include this information in your email: Name Username Your 10 digit phone number What kind of phone (iPhone or Android) After you have your profile for your phone, proceed... Read More

Before installing Jabber, you need to email ITHELP@clemson.edu and request a Jabbar profile for your phone type.  Include this information in your email: Name Username Your 10 digit phone number What kind of phone (iPhone or Android)   After you... Read More

BASIC CALL HANDLING ON CISCO 8845 ANSWER CALLS INCOMING CALLS When a new call rings on your phone, you will see a few indicators. A flashing light on the handset, a flashing light on the line button, and a ringing call icon displays with caller ID... Read More

FREQUENTLY ASKED QUESTIONS ABOUT YOUR OFFICE PHONE: Do I need to dial 9 to place an external call? No, you do not. You may dial the phone number without dialing 9. Do I need an access code to place a long-distance call? No, you do not. You can place... Read More