Software & Hardware Sub-Categories

Software & Hardware Articles RSS Feed
ERROR: Software Center installation messages
Added on Tue, Feb 24, 2015
Software Installation Failures Software installation may fail for many reasons.  In the bottom software description pane you can click on the failed hyperlink for more info.  Then click the more info expansion area to see error codes. Additional... Read More
ERROR: KMS Activation
Added on Fri, Feb 27, 2015
Microsoft Generic KMS key   Windows/Server Office 2013 Office 2016 Read More
Microsoft Office is not activated
Added on Tue, May 12, 2015
Occasionally Microsoft Office becomes "not activated".  This can be due to a computer repair (new motherboard or hard drive) or due to being off the campus network for an extended period of time.  Normally it is supposed to automatically reactivate... Read More
HOW TO: Download and Install Software Center
Added on Fri, Apr 3, 2015
Instructions for Installing Software Center:  Open your web browser and navigate to ''. On that page will be a link to the 'CCIT Software Center installer for Windows'.      Click '... Read More
HOW TO: Access the Software Repository from Windows 7
Added on Fri, Dec 5, 2014
What is the Software Repository?   The software repository is the drive where all of the software that Clemson has available is stored. Check here for a full list of available software. Though some software can be downloaded by any Clemson user,... Read More
HOW TO: Download & Install the Respondus LockDown Browser
Added on Wed, Nov 19, 2014
To install the Respondus LockDown Browser, please follow the steps below: First, click on this direct link: and skip to step 3, or follow all of the steps below. Open your browser and... Read More
OVERVIEW: Configuration Manager Control Panel Applet
Added on Tue, Feb 24, 2015
Configuration Manager Control Panel Applet Verify Connectivity Refresh Computer Policy Application Deployment Evaluation Software Updates Deployment Evaluation Cycle Software Updates Scan Cycle Clear Cache Open the configuration manager control... Read More
Installation Instructions for Maya 2016 for Mac
Added on Wed, Jun 8, 2016
Installation Instructions for Maya 2016 for Mac Connect to the Software Repository at smb:// and navigate to the “Autodesk” folder and open it. Then navigate to “Mac/2016 Products” and copy the file ... Read More
HOW TO: Access the Software Repository From Your Mac
Added on Thu, Jan 29, 2015
To access the Software Repository from a Mac, please follow the steps below: The Software Repository is a drive where ALL of the software that Clemson has available is stored.  Although some software can be downloaded by any Clemson user, many... Read More
HOW TO: Install CCIT Configuration and Setup
Added on Fri, Apr 3, 2015
Installing the CCIT Configuration and Setup will inventory your computers hardware and software to allow for faster and more convenient installation of Clemson licensed software.    Once you have installed Software Center, you will need to... Read More
Minecraft for Education Instructions
Added on Thu, Feb 9, 2017
Faculty - Requesting Access for Your Students to Purchase Minecraft for Education Students must be pre-provisioned for Windows Store for Business access in order to buy a $5.00/year Minecraft for Education license. In order to gain access for your... Read More
HOW TO: Use Software Center
Added on Fri, Apr 10, 2015
  Software Center is designed to make it quicker and easier for you to gain access to software you need. Once you have installed Software Center, and either run the ’CCIT Configuration and Setup’ or the computer has had enough time to... Read More
Roku Registration/Philo setup
Added on Wed, Aug 16, 2017
This guide outlines how to register your Roku with NetReg at Clemson. You must complete these steps before registering your Roku with Philo. what you need Roku device HDMI Cable Ethernet Cable before you begin Connect your Roku to your TV with the... Read More
HOW TO: Install Matlab for Students
Added on Wed, Jan 28, 2015
Matlab Installation Documentation:       Follow this link:   To Install Matlab:   Follow this link:    Read More
Installing SPSS Statistics with a license code
Added on Thu, Sep 7, 2017
This guide is for the installation of SPSS stattistics for student who have a license code provided to them by their department or have purchased a license from the Clemson Computer Store. The SPSS Statistics media is available on download.clemson... Read More
Installation Instructions for Citrix Receiver - Windows 10
Added on Tue, Aug 29, 2017
1. Download  and run the Windows Citrix Receiver client (available here)   The installer will display the progress of the install and inform you when the installation is complete.    2. Launch the Citrix Receiver from the Windows start menu  ... Read More
OVERVIEW: Microsoft Imagine
Added on Wed, Dec 3, 2014
To discover more information about Microsoft Imagine, please read the description below:  Microsoft Imagine  is a service provided by Microsoft to provide  discounted or free software  to students and instructors. These users must be in... Read More
ERROR: Windows Boot Camp Install
Added on Mon, Feb 16, 2015
Failed to find a valid network adapter No Ethernet Connection Not on Campus message Computer does not have a valid network registration (Netreg) Failed to connect to server to complete Windows setup Failed to find a valid network adapter You will... Read More
HOW TO: Updating, Optimizing, and Cleaning computer and operating system
Added on Tue, Sep 13, 2016
Updating, Optimizing, and Cleaning computer and operating system Install Windows Updates Microsoft releases critical updates on a monthly basis. If your system hasn't been online in awhile, it's likely that you are missing a few. This is... Read More
HOW TO: Install SMART Board or Podium Drivers
Added on Fri, Nov 21, 2014
To download the Software, please follow the steps below: Open your web browser and navigate to the following web page: Find Smart Product Drivers and click Choose a version. A new... Read More
HOW TO: Ordering or Renewing SAS for Windows
Added on Thu, Dec 4, 2014
SAS (Statistical Analysis Software) for PC may be licensed only to Clemson University faculty, staff, and registered students. The cost is $75 per user, per year, for a "single user workstation." Licenses are in effect from August 15th until... Read More
Windows 10 Admin Image
Added on Mon, Feb 22, 2016
Operating System Windows 10 Enterprise 64-bit (1607) Windows 10 Admin Image Adobe Acrobat Reader DC Adobe Flash Player 23 NPAPI Cisco AnyConnect Secure Mobility Client 3.1.14018 Internet Explorer 11 Microsoft Office Professional Plus 2016... Read More
HOW TO: Installing Trend Micro Antivirus Software (Faculty and Staff)
Added on Fri, Jan 23, 2015
Installing Trend Micro Antivirus Software for Faculty and Staff.   Employees may obtain the installation package from    For your office computer, download and run the mac or windows installer.  This is listed... Read More
Purchasing a Laptop
Added on Tue, Jul 12, 2016
This article is aimed at incoming students or their family members looking for direction on purchasing a laptop for school. If you are an employee, you can email and your local support can assist you with picking and purchasing a... Read More
ERROR: Issues Downloading Adobe Creative Cloud Software
Added on Fri, Mar 27, 2015
Adobe Creative Cloud Download Issues:  You need to visit Fill out the form and Adobe will contact you directly and get your issue resolved.   Read More
HOW TO: Install SSH for Windows
Added on Fri, Jan 23, 2015
How to install SSH: Access the following link: Scroll down to SSH. Click the icon and three options for installing SSH are available. Note: SSH or "Secure Shell Client"... Read More
HOW TO: Open RDP files on systems running the Anniversary Update
Added on Wed, Sep 21, 2016
Problem: After manually upgrading Windows 10 to the Anniversary version, even though Remote Desktop Connection functions, created ones will not. Solution: Type display in the search box. Select Display Settings. You’ll see a text in red “A... Read More
OVERVIEW: CCIT Software Center
Added on Tue, Dec 2, 2014
To discover more information about CCIT Software Center and its installation, please read the description below: The CCIT Software Center is a program implemented to ease the installation of many common software programs on the Windows operating... Read More
Installing Skype for Business
Added on Fri, Aug 4, 2017
Skype for Business, formerly known as Lync, is a communications tool that makes it easy to communicate and collaborate in real-time via instant messaging, audio calls, video calls, Web conferencing and desktop sharing. To install Skype for Business... Read More
OVERVIEW: Respondus LockDown Browser
Added on Wed, Nov 19, 2014
To discover what the Respondus LockDown Browser is, please read the description below: When students use Respondus LockDown Browser, they are unable to print, copy, go to another URL, or access other applications. When an assessment is started,... Read More
Citrix Web Access Quick Start
Added on Thu, Aug 31, 2017
WEB ACCESS QUICK START CUapps can be accessed from any web browser.  To access CUapps, go to and log in.  DUO two-factor authentication is required. Once you are logged in, you will see the list of application... Read More
Submitting files to Canvas via CUapps
Added on Thu, Aug 31, 2017
Submitting a file in Canvas: To submit files to Canvas which have been created using CUapps, just launch the Canvas application in Citrix. When working in Citrix, users normally save work to their U: drive which is the default save location.  When... Read More
Uninstalling Trend Micro on Mac OSX
Added on Wed, Jan 31, 2018
The latest version of Mac OS (High Sierra) and Trend Micro do not always cooperate together correctly and can cause the Mac to be stuck in kernel error, which makes the Mac unable to start up or log in. In order to remedy the issue, you will have... Read More
OVERVIEW: Understanding your CU Events (Guidebook) guide’s status
Added on Fri, Nov 3, 2017
Understanding Your Guide's Status Upon logging into the Guidebook Builder, you'll encounter the "Your Guides" dashboard.  In this view, you'll see all guides of which you are a collaborator.  For your convenience, each guide has been... Read More
HOW TO: Request a guide in the CU Events (Guidebook) App
Added on Wed, Oct 25, 2017
Contact the CCIT Mobile Innovation Team at Use the "Guidebook Inquiries" option, fill in your name and email address, and complete a description detailing the purpose and need for your guide.   Note:... Read More
HOW TO: Embed my.Clemson map into a CU Events (Guidebook) guide
Added on Fri, Nov 3, 2017
Guide owners should utilize the my.Clemson map embed (rather than Google or Apple Maps) as the my.Clemson map includes on-campus locations and other useful features. Step-by-step guide Embed the map in your guide using a web view Open the Guidebook... Read More
OVERVIEW: CU Events (Guidebook) User Roles
Added on Fri, Nov 3, 2017
CCIT manages the CU Events app (Guidebook) and its guides, which other Clemson University groups and departments can use for events, conferences, and meetings. It is important to distinguish between Guide roles to determine duties and... Read More
Setting up Citrix Receiver for SecureVDI
Added on Wed, Feb 21, 2018
Download and install the latest Citrix Reciever for your OS. When Prompted to enter a server, enter  Receiver will you prompt you to authenticate with your username, password, and a... Read More
Re-Enable Windows Store on Domain joined machines
Added on Wed, Feb 7, 2018
If your Clemson machine is domain joined and the Windows store is not working, please open the registry and edit this value: Hive: HKEY_LOCAL_MACHINE Key path: SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate Value name:... Read More
Citrix Receiver - password1 password2 bug
Added on Thu, Feb 8, 2018
The Citrix Receiver may request password 1 and password 2.   Password 1 is the duo passcode Password 2 is your Clemson password Duo Passcode options (registered devices): 1. Type “push” to get a Duo Mobile app prompt (most Common)2. Type ... Read More
Disabling PopUp Blockers
Added on Mon, Feb 19, 2018
There are some times when you may need to manually allow pop-ups. Most browsers block them by default, however sites such as the HR Self Service page use pop-ups to display forms and PDFs. If you do not have them enabled, you may try to click on a... Read More