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Added on Wed, Jan 25, 2017
What Two-factor authentication requires something you know (your Clemson password) and something you have (like a mobile phone, landline phone or a smartphone app) as an added layer of security to prevent anyone else from accessing your account. Two... Read More
HOW TO: Updating, Optimizing, and Cleaning computer and operating system
Added on Tue, Sep 13, 2016
Updating, Optimizing, and Cleaning computer and operating system Install Windows Updates Microsoft releases critical updates on a monthly basis. If your system hasn't been online in awhile, it's likely that you are missing a few. This is... Read More
ISSUE: User Files are Encrypted and Held for Ransom
Added on Wed, Apr 27, 2016
Problem: User entered a ticket stating that all of their files had been encrypted and now would have to pay a “ransom” to have their files decrypted. Sure enough, every .doc, .docx, .xlsx, .pdf, music file and picture were appended with the ... Read More
HOW TO: Computer Security and Virus Protection
Added on Wed, Feb 4, 2015
Perform Mac Updates  Update the software on your Mac.  Update OS X and apps from the Mac App Store. To check for Mac software updates, open the App Store app on your Mac, then click Updates in the toolbar. If updates are available,... Read More
What To Do if Your Electronic Device is Stolen
Added on Mon, Oct 2, 2017
If you are a victim of a theft on campus, the first step you should take is to report it to the campus police by calling (864)656-2222. From there, the police will be able to work with CCIT security to try to locate your device if it has been... Read More