Paw Prints Troubleshooting Articles RSS Feed
ERROR: Paw Prints Install on Windows Fails with "Unable to find the port:PharosPopupPort" or "Pharos Popups cannot be installed on this machine; unable to hookup Pharos port"
Added on Thu, Mar 12, 2015
It's worth uninstalling first. Run the uninstaller here: C:\Program Files (x86)\Pharos\bin\Uninst.EXE If that does not work, there is a registry key that can be deleted and then a new attempt can be made to install. Here are... Read More
ERROR: Troubleshooting General Windows Print Spooler Problems
Added on Thu, Mar 12, 2015
If the Print Spooler won’t start you’ll have to find out what driver/dll it’s having issues with and remove it (at least temporarily; you can attempt to reinstall it after you get Paw Prints working): Open Computer Management and... Read More
ERROR: Paw Prints Job Submissions Fail with Error "Can’t connect to Pharosps1 on port 28203" or "Can’t connect to LPD server"
Added on Thu, Mar 12, 2015
Typically a user gets this error because they don’t have a viable network connection or they are running anti-virus software that is preventing the Paw Prints server from communicating with the client. Check for a machine that isn’t... Read More
ERROR: Invalid Username or Password When Releasing Print Job
Added on Tue, Nov 15, 2016
Passwords appear to be embedded in the popup data associated with a user's print job and are re-validated when the user clicks 'Print' at the release station. If a user's password has expired, locked out, or changed between job... Read More
ERROR: Paw Prints Fails to Install on Mac OS X 10.11 (El Capitan)
Added on Thu, Sep 17, 2015
Last updated: 12/4/15 This is a known issue. Users who had Paw Prints installed before upgrading to OS X 10.11 should not have a problem. Any installs of Paw Prints after an upgrade or fresh install of OS X 10.11 may fail. Please go to the... Read More
ERROR: "Unable to obtain port number for LPD print service" When User Submits a Paw Prints Job on Windows
Added on Mon, Apr 3, 2017
Solution, per the Pharos Community posting here: https://community.pharos.com/community/knowledge-base/blog/2013/08/01/when-i-run-popups-on-my-workstation-i-receive-the-following-error-messageunable-to-obtain-port-number-for-lpd-print-service-system... Read More
ERROR: Paw Prints Jobs Don’t Show Up at Release Station
Added on Thu, Mar 12, 2015
During busy times of day (class change), especially at the beginning of the semester, this can be an issue of load on the print servers. Job submissions and releases are queued, so if one or many large jobs is being processed, other users can... Read More
ERROR: Paw Prints Installer Fails on Windows with "A printer named ... which is not controlled by Pharos already exists" Error
Added on Thu, Mar 12, 2015
This is usually the result of an only partially successful install or uninstall of the Pharos components. Note the failing queue name and remove the existing queue by that name from the computer. Stop the Windows Print Spooler service and remove any... Read More
OVERVIEW: Paw Prints on Mac OS
Added on Thu, Aug 27, 2015
There are two processes associated with Paw Prints on Mac OS: Popup - this runs on-demand as jobs are submitted and displays the popups that users log into when submitting a job Notify - this waits for the cost confirmation (if any) associated... Read More
ERROR: Paw Prints Install on Windows Fails with an Error (e.g. "Can’t download manifest.xml")
Added on Thu, Mar 12, 2015
Check for Anti-malware Applications As a first step, check what kind of anti-virus, anti-spyware, or bloatware may be on the user's machine. Most often, overzealous security software is preventing Paw Prints from communicating with the print... Read More
ERROR: Paw Prints Install on Windows Fails with "PSinst32.dll" Error
Added on Thu, Mar 12, 2015
First, try disabling any non-Trend Micro malware or anti-virus scanners the user may have running and attempt a reinstall of the Paw Prints queues. If the installer still fails, check that the Print Spooler service is running. If it is not, you will... Read More
ERROR: Paw Prints Install on Windows Fails with "Encountered a sharing violation"
Added on Wed, Sep 2, 2015
Check for any malware or A/V scanners running, disable them, and try to re-run the install. If Paw Prints has partially installed itself, you may need to uninstall and delete any leftover pieces before reinstalling. Read More
ERROR: Paw Prints Job Submissions Fail with Error "Invalid username or password"
Added on Thu, Mar 12, 2015
Check that the user’s password doesn'’t have \ (backslash), " (double quote), or ' (single quote) as their special character. Because of the way Uniprint passes passwords to LDAP, these characters aren't escaped... Read More
ERROR: Free-Print Printer Appears to Charge
Added on Thu, Mar 12, 2015
Some printer/release station combos are funded directly by the departments in which they are located (e.g. the Honors College Paw Prints printer). These release stations do not charge for print jobs. The release station will show the user’s... Read More
ERROR: Paw Prints Job Submissions Fail with Error "LPD Service Refused Job"
Added on Mon, Aug 24, 2015
This is a problem with the queue on the print server. One or more jobs is likely stuck processing. If this is the case, it's likely that other users will be experiencing the same problem. Notify one of the Pharos Admins, who can kill the job,... Read More
ERROR: Paw Prints Install on Windows Fails with "[Component] couldn’t be downloaded"
Added on Thu, Mar 12, 2015
This can be a problem with network connectivity. Double-check that your machine has network connectivity. Often, re-running the installer will work. If re-running the installer doesn't work, check to see if Windows Defender is installed. If so,... Read More
ERROR: Paw Prints Job Submissions Fail on MacOS with "cgpdftops" Error
Added on Thu, Mar 12, 2015
This could be an issue of driver corruption after an OS upgrade. Try running the uninstaller located: /Library/Application Support/Pharos/Utilities Restart the machine and reinstall the Paw Prints queues by downloading and running the installer... Read More
ERROR: Paw Prints Installer Fails on Windows with "Failed to load Results.txt" Error
Added on Thu, Mar 12, 2015
This can be a problem with Norton AV. Check to see whether the user has Norton installed and uninstall if possible. If they've paid for the software, don't want to uninstall, etc. you should be able to get around this by disabling all of... Read More
ERROR: Paw Prints Job Submission on Mac OS Fails with "Waiting for popup server" or No Pop-ups Appearing
Added on Thu, Mar 12, 2015
First, if the job is being submitted over wireless, determine whether the user is able to submit jobs on a wired connection. If no, you can try deleting the existing Paw Prints queues and re-installing them (no uninstall is necessary typically). If... Read More
ERROR: Paw Prints Release Station Reports It Cannot Connect to Server
Added on Thu, Mar 12, 2015
Rarely, and so far, only noticed after a power outage, a release station can lose the configuration that points it to the correct print server. Contact the Pharos Administrator to reconfigure the release station. Read More
ERROR: Paw Prints Job Submissions on Windows 8 Fail with Error "Cannot start user interface"
Added on Thu, Mar 12, 2015
This should only be an issue for Windows 8 (not 8.1) users printing from Metro applications. An upgrade of either operating system or the Paw Prints drivers is recommended or, alternatively, the user can print from Desktop applications (e.g. Adobe... Read More
ERROR: Paw Prints Install on Mac OS Fails with a Generic Contact Tech Support Message
Added on Thu, Mar 12, 2015
This can be an issue with drivers not being installed. A bug in the Mac Paw Prints installer results in the installer only checking that the plotter drivers are installed before proceeding with the Pharos components and attempting to create the... Read More
ERROR: User’s Paw Prints Quotas Are Empty
Added on Thu, Mar 12, 2015
Starting Fall 2013, a user's beginning-of-semester quotas will not refill until they submit their first print job of the semester. If they have submitted a job to the CCIT Lab Printers queue and they're quotas are still empty, have them... Read More
ERROR: Paw Prints Install on Windows Fails with "Download stalled"
Added on Thu, Mar 12, 2015
This error appears it may be associated with Norton Internet Security. Download Norton’s removal tool, remove, reboot, and attempt a reinstall of Paw Prints. Read More
ERROR: Paw Prints Job Submissions Fail on Windows
Added on Thu, Mar 12, 2015
Check for Anti-Malware Applications As a first step, check what kind of anti-virus, anti-spyware, or bloatware may be on the user's machine. Most often, overzealous security software is preventing Paw Prints from communicating with the print... Read More
ERROR: User Cannot Log Into Paw Prints Release Station with Tiger1 Card
Added on Thu, Mar 12, 2015
If the user is not able to log into the release station with their Clemson username and password either, it can only mean they have not successfully submitted a job to Paw Prints since the last Paw Prints transaction archive. Have the user try... Read More
ERROR: Paw Prints Job Submissions Fail on MacOS with "Printing Error" After Two or Three Attempts
Added on Thu, Mar 12, 2015
This appears to be a problem with the Notify component of Paw Prints. If this happens, try opening Activity Monitor and killing the Notify process, then relaunching it. (A reboot or log off will likely also do the trick.) This is a temporary fix, as... Read More
ERROR: Paw Prints Release Station Error When Logging In "Error verifying peer certificate: self signed certificate in certificate chain"
Added on Thu, Mar 12, 2015
A release station in this state has the wrong date and/or time (these should be displayed on the splash screen). The underlying problem is that the release station isn’t pulling the correct IP address from the IP database. If a reboot doesn&... Read More
ERROR: Print Jobs Release to Printer but Fail to Print
Added on Tue, Sep 27, 2016
This is typically a problem with the printer. If this happens, please report it to the Printing & Plotting team via an email to ITHELP@clemson.edu. This can be caused by a.) the print server not being included in the allowed IP access ranges for... Read More
ERROR: Paw Prints Plot Submissions in PowerPoint 2011 for Mac Wrongly Crop the Plot
Added on Thu, Mar 12, 2015
The only existing workaround for this PowerPoint 2011 problem appears to be to go to File > Save As... and export the PowerPoint file to a PDF or some other file type. From there, the file can be opened in Preview or Adobe Acrobat and printed with... Read More
ERROR: Paw Prints Install on Windows Fails with "AddDriver failed" or "could not find file" Error
Added on Thu, Mar 12, 2015
This problem seems to happen if the user has McAfee Security Scan Plus installed. Uninstall all McAfee products, reboot, and attempt the install again. If the install still errors, take note of the driver it fails on. Delete the registry key for that... Read More
ERROR: Paw Prints Plot Submissions on MacOS Shows $0.00 Job Cost, 0" x 0" Dimensions
Added on Thu, Mar 12, 2015
This was an issue with an incompatibility of the PostScript file created by the HP DesignJet 1100ps driver on Macs. That PostScript driver has was replaced summer of 2014 with a PCL6 driver in the most current version of the Mac OS Paw Prints... Read More