Network, Phones and Cable

TROUBLESHOOTING COMMON TELEPHONE PROBLEMS Before requesting help, please follow the steps below to help troubleshoot the problem.   PROBLEM REMEDY Single line phone does not work Plug a different (working) phone into the wall jack. If... Read More

Instructions for placing Local, Long Distance, and International Calls are found here:  http://ccit.clemson.edu/services/network-phones-cable/phone/telephone-services/ Listing of International Dialing Codes:  https://en.wikipedia.org/wiki... Read More

BASIC CALL HANDLING ON CISCO 8845 ANSWER CALLS INCOMING CALLS When a new call rings on your phone, you will see a few indicators. A flashing light on the handset, a flashing light on the line button, and a ringing call icon displays with caller ID... Read More

HOW TO CONFIGURE WINDOWS APP TO REMOTELY ACCESS A WINDOWS PC FROM A MAC If you need access to your Clemson managed Windows computer from off campus, here are instructions to do this on a Mac. Click on the Apple logo in the top left corner of your... Read More

There are some laptop labs on campus that you may need to login to.  In these labs you will need to sign in to the Clemson University domain and eduroam at the same time.  To do this you will just sign into the computer the same way you... Read More

Email ITHELP@clemson.edu and request a Jabbar profile for your phone type.  Include this information in your email: Name Username Your 10 digit phone number What kind of phone (iPhone or Android) After you have your profile for your phone, proceed... Read More

CISCO UNIFIED COMMUNICATIONS SELF-CARE PORTAL User Guide for Version 11.5 The Unified Communications Self‐Care Portal allows users to configure personal settings for their associated Cisco Unified IP Phones and Jabber applications.  Users can... Read More

To change or reset a forgotten VoiceMail PIN on a Cisco VOIP phone, Please go to https://cuc-01.clemson.edu/inbox/. If you are off-campus you will need to be connected to the Clemson VPN. Fill in your Clemson User Name and Password and click on Sign... Read More

Before installing Jabber, you need to email ITHELP@clemson.edu and request a Jabber profile for your phone type.  Include this information in your email: Name Username Your 10 digit phone number What kind of phone (iPhone or Android)   After you... Read More

ETHERNET (WIRED)Connections to the campus wired network require that you register your device using the NetReg system. This system keeps record of each device and who registered it to ensure that there is a person that can be quickly contacted in the... Read More