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We recommend forwarding all phone calls from your phone. For information on how to do this please go to: https://hdkb.clemson.edu/phpkb/article.php?id=1240 If you need advanced features please contact CCIT, and we will help determine the best option.... Read More

If you are having a problem with your Cisco phone, one solution is to reset it. There are two ways to do this: RESET VIA SOFTWARE 1.    Press the settings button on the phone. This will navigate to the Applications Menu.  2.   From the... Read More

IMPROVING INTERNET CONNECTION STABILITY    If you are attending a video meeting, uploading files, downloading files, installing programs, or updating software, the following can improve your experience through a better internet connection.... Read More

If you are having trouble connecting to eduroam, you may try removing the eduroam configuration profile in order to connect as if it were the first time. The configuration profile holds information about the network that is used when you reconnect to... Read More

If your device did not go through ADE (Automated Device Enrollment) then it might require a manual enrollment.Go to the following web URL:https://clemson.jamfcloud.com/enrollAnd enter your Clemson Username and Password to login. You will be prompted... Read More

CISCO 8845 IP PHONE USER REFERENCE    VOICEMAIL FUNCTIONS   First Time Enrollment If you have multiple lineso Press the line button of the extension desired Press the Messages button. Enter your default PIN (2580852) then # Follow the prompts,... Read More

CISCO UNIFIED COMMUNICATIONS SELF-CARE PORTAL User Guide for Version 11.5 The Unified Communications Self‐Care Portal allows users to configure personal settings for their associated Cisco Unified IP Phones and Jabber applications.  Users can... Read More

FREQUENTLY ASKED QUESTIONS ABOUT YOUR OFFICE PHONE: Do I need to dial 9 to place an external call? No, you do not. You may dial the phone number without dialing 9. Do I need an access code to place a long-distance call? No, you do not. You can place... Read More

BASIC CALL HANDLING ON CISCO 8845 ANSWER CALLS INCOMING CALLS When a new call rings on your phone, you will see a few indicators. A flashing light on the handset, a flashing light on the line button, and a ringing call icon displays with caller ID... Read More

Before installing Jabber, you need to email ITHELP@clemson.edu and request a Jabber profile for your phone type.  Include this information in your email: Name Username Your 10 digit phone number What kind of phone (iPhone or Android)   After you... Read More