Box Storage: My files are missing!

There are several reasons for files to be missing from your Clemson Box. 

1) If you are not the owner (even if you are the co-owner or editor), the owner may have:

  • Left Clemson (retired, moved away, graduated...) and once his account is no longer active, any folders he owns will no longer be available to you
  • Removed you as a collaborator (contact them to restore your rights)

Important:  Make sure anyone who will be leaving Clemson gives someone who will still be at Clemson the owner rights to folders that need to be retained.  An owner can do that under the share options. Once he assigns a new owner editor rights, he can then change that person's rights to owner.  The previous owner will become an editor.
2) If you are using Box Sync and viewing files from that folder on your desktop, it is possible that the sync has stopped working. So long as you continue to use the same computer, you will be able to see the files from your computer. But it's a good idea to log into a browser (at ( and make sure you can see the files there periodically to make sure the sync is working. If it stops working and you cannot get it started again, just go to your Programs, uninstall Box Sync, restart your computer, go back to the browser version of Box, and install Box Drive from the Box Apps.
3) Maybe you accidentally deleted them?  Check your computer's trash folder and/or the Box trash folder. If you find them there, you can restore them. 

If you have more questions, email or call 864-656-3494.

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How to share Box folders
Added on Tue, Sep 15, 2020
Clemson Box Secure Folders
Added on Wed, Aug 15, 2018
Box Blocks TLS 1.0
Added on Wed, Sep 26, 2018
Box Troubleshooting
Added on Tue, Dec 18, 2018
How to password protect a Box file
Added on Tue, May 19, 2020
Box Apps
Added on Wed, Dec 12, 2018
Box Drive replaces Box Sync
Added on Wed, May 6, 2020
Box Storage: Accessing Clemson Box account in Linux
Added on Wed, Jul 11, 2018
Embed Box Files and Folders in Canvas
Added on Wed, Feb 27, 2019
Box for Office
Added on Tue, Sep 18, 2018