Box Storage: My files are missing!

There are several reasons for files to be missing from your Clemson Box.

1) If you are not the owner (even if you are the co-owner or editor), the owner may have:

  • Left Clemson (retired, moved away, graduated...) and once his account is no longer active, any folders he owns will no longer be available to you
  • Removed you as a collaborator (contact them to restore your rights).

Important: Make sure anyone who will be leaving Clemson gives someone who will still be at Clemson the owner rights to folders that need to be retained. An owner can do that under the share options. Once he assigns a new owner editor rights, he can then change that person's rights to owner. The previous owner will become an editor.

2) If you are using Box Sync and viewing files from that folder on your desktop, it is possible that the sync has stopped working. So long as you continue to use the same computer, you will be able to see the files from your computer. But it's a good idea to log into a browser (at ( and make sure you can see the files there periodically to make sure the sync is working. If it stops working and you cannot get it started again, just go to your Programs, uninstall Box Sync, restart your computer, go back to the browser version of Box, and install Box Drive from the Box Apps. Box Sync is no longer supported and has been replaced by Box Drive.

3) Maybe you accidentally deleted them? Check your computer's trash folder and/or the Box trash folder. If you find them there, you can restore them.

4) If the files have been recently deleted because the owner left the university, ask the department chair of the owner to submit a ticket to specifying who the new owner should be.

If you have more questions, email or call 864-656-3494.

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Box Drive replaces Box Sync
Added on Wed, May 6, 2020
How do you use Clemson Box? (FAQ)
Added on Wed, May 24, 2017
Box for Office
Added on Tue, Sep 18, 2018
How to password protect a Box file
Added on Tue, May 19, 2020
Clemson Cloud Storage Solutions
Added on Wed, Apr 28, 2021
Box Sharing with External Collaborators
Added on Tue, Dec 18, 2018
Box for Google Workspace Add-on
Added on Tue, Feb 21, 2023
Box Apps
Added on Wed, Dec 12, 2018
Two ways to embed Box files in Canvas
Added on Tue, Oct 1, 2019
How to share Box folders
Added on Tue, Sep 15, 2020