How do I update my local address?

This article explains how to update your local address.

Clemson users are periodically asked to review and update their personal information to ensure that university records are correct. As part of this process, your local address must be checked for accuracy.

Important: Even if your local address has not changed, you must still go through the steps of the update process to acknowledge that the address is still up to date.

Warning: Even if you are not in Clemson or the US this semester, you must set a valid local address.

 

WHAT IS MY LOCAL ADDRESS?

  • Your local address is where you live while taking courses this semester.
  • The local address should indicate the location of the physical building where you reside.
  • Private mailboxes, campus mailboxes, and post office boxes are not residential addresses and cannot be used.
  • This address does not have to receive mail delivery. The university will use the separate mailing address on file to send you mail.
  • This address is used by Student Services and will not appear in the phonebook.

 

HOW DO I FORMAT MY LOCAL ADDRESS?

To ensure that your address can be validated, please ensure that it follows the format our system can read.

Important: On-campus residents should get the address of their dorm or apartment from the my.Clemson map.

On line 1, enter the physical address of your place of residence, including only the house/building number and street name. DO NOT include the name of your apartment complex, dorm building, or neighborhood.

On line 2, include your building, apartment, and/or room number.

List your city, state, and ZIP code as you would on an envelope. 

 

INTERNATIONAL ADDRESSES

International users are still required to provide a local address.

The fields for Address Line 1, City, Country, and Postal Code are required and should be formatted according to your country’s address format.

Warning: For international addresses, you must select your country first and then set the state to blank (select blank value at the top of the list). If your address requires a province or state, you may append the state or province to the city field like this: “City, Province".

 

HOW DO I UPDATE MY LOCAL ADDRESS?

This process differs slightly for students and employees. Please follow the appropriate instructions below.

 

For Students

  1. To get started, visit the Information Validation page.
  2. Press Begin to start the validation process.
  3. Your current local address, if one is on file, is visible at the top of the page.
    • If the address has changed, please enter your new local address.
    • Important: If the address has not changed, continue following the instructions to acknowledge the address is still current.
    • Note: After saving, the auto-correction service may move some line 2 information to line 1. This is expected and will not affect the validity of your address.
  1. While you are here, please also take a moment to review your emergency contact information and CU Safe alert telephone number.
  2. To complete the validation process, press the Save button at the bottom of the page.
  3. Ensure that the information was saved:
    • If the save was accepted, you will see a message that reads “Information updated. You may navigate away.” A confirmation email will be sent to your university email address. You are finished!
    • If the save was rejected, you will see an error message at the top of the screen in red. Please read the error message, fix any mistakes, and press Save again.
    • If you are still having issues with the local address, please read the section below on common reasons for a rejection.

 

For Employees

  1. To get started, visit the Local Address Self Service page.
  2. Press Edit to start the validation process.
  3. Your current local address, if one is on file, is visible on the page.
    • If the address has changed, please enter your new local address.
    • Important: If the address has not changed, continue following the instructions to acknowledge the address is still current.
    • Note: After saving, the auto-correction service may move some line 2 information to line 1. This is expected and will not affect the validity of your address.
  1. Ensure that the information was saved:
    • If the save was accepted, you will be returned to the My Addresses page and the saved local address will be visible on the top right.
    • If the save was rejected, you will see an error message at the top of the screen in red. Please read the error message, fix any mistakes, and press Save again.
    • If you are still having issues with the local address, please read the section below on common reasons for a rejection.

 

WHY A LOCAL ADDRESS MAY BE REJECTED

Our address validation service checks your local address to ensure that it is accurate. If you see a local address error when saving, please try the below:

  • Please double check the spelling on each part of your address and make sure the ZIP code is correct. The address validation service can correct some problems automatically, but not all.

  • For on-campus addresses, you must use the address of your dorm or apartment building from the my.Clemson map with your building/apartment/room number on line 2.

  • Campus mailboxes are not local addresses. Use the address of your dorm or apartment building and note your building/apartment/room number on line 2.

    INVALID:
    2275 University Station
    SM/DH 9999

    Clemson, SC 29632

    INVALID:
    9999 University Station
    Clemson, SC 29632

  • Omit the name of the apartment complex, neighborhood, or other extraneous information from your address.

    INVALID:
    289 Hypothetical Street, VIEW APARTMENTS
    Apt 322
    Cityville, SC 29999

    INVALID:
    289 Hypothetical Street
    Apt 322, VIEW APARTMENTS
    Cityville, SC 29999

    VALID:
    289 Hypothetical Street
    Apt 322
    Cityville, SC 29999

  • Do not use a private mailbox or a P.O. Box for local address. These are not residential addresses and will never be accepted.

    INVALID:
    289 Hypothetical Street
    P.O. Box 440
    Cityville, SC 29999

    INVALID:
    289 Hypothetical Street #440
    Cityville, SC 29999

 

  • Ensure that the value on line 2 is not misspelled. The verification service cannot correct some misspellings.

    INVALID:
    289 Hypothetical Street
    Aparttmentt 322
    Cityville, SC 29999

    VALID:
    289 Hypothetical Street
    Apt 322
    Cityville, SC 29999

  • Some multi-building addresses must be formatted with the building number at the end instead of at the beginning of line 1.

    INVALID:
    374B Hypothetical Street
    Cityville, SC 29999

    VALID:
    374 Hypothetical Street #B
    Cityville, SC 29999 

 

MY ADDRESS STILL FAILS. WHAT SHOULD I DO?

If all else fails, and you are certain the address is correct, you will need to reach out to us for support.

Please include the address in your message so we can determine the cause of the local address rejection.

You can contact the CCIT Support Center by sending a message to ITHELP@clemson.edu or calling (864) 656-3494.

 

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