HOW TO: Office 365 and Mobile Devices Connection Issues

Office 365 and Mobile Devices 

Troubleshooting connection problems involving Office 365 and mobile devices when creating an account or syncing your mobile device. 

If you have followed the instructions for creating a new account on your device and the device cannot connect to Office 365 even though you have verified the account settings and attempted to setup the account multiple times the solution to this issue may not reside in your mobile device. 

  1. Open the Outlook web app for Office 365.
  2. Click on the gear icon in the banner on the right side of the screen.
  3. Click on Mail.
  4. Click on General located in the left side menu.
  5. Select Mobile Devices.  A list of all your devices will be displayed.
  6. Locate and select your Mobile Device on the list then delete it by clicking on the – icon above the list.
  7. Restart your device and attempt to create the account again.

Here are two links that explain this issue further from Microsoft’s Outlook Web App for Office 365 Help.







Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Skype for Business FAQs
Added on Tue, Oct 11, 2016
Office 365 System Requirements
Added on Tue, Feb 23, 2016
Email Migration FAQs
Added on Wed, Mar 16, 2016
HOW TO: Scheduling a Meeting using Outlook 2016 and 2013
Added on Tue, Apr 26, 2016
Logging in to Office 365 at Clemson University
Added on Tue, Feb 23, 2016
Updating Mac Mail client settings for Exchange Online
Added on Tue, Mar 15, 2016
Office 365 FAQ
Added on Tue, Feb 23, 2016
How to: Outlook Office 365 Exchange Setup iPhone, iPad
Added on Fri, Feb 26, 2016
Import Gmail to Outlook
Added on Tue, Mar 15, 2016
CLEMSON Office 365 EMAIL MIGRATION Windows Phone instructions
Added on Fri, Feb 26, 2016