HOW TO: Office 365 and Mobile Devices Connection Issues

Office 365 and Mobile Devices 

Troubleshooting connection problems involving Office 365 and mobile devices when creating an account or syncing your mobile device. 

If you have followed the instructions for creating a new account on your device and the device cannot connect to Office 365 even though you have verified the account settings and attempted to setup the account multiple times the solution to this issue may not reside in your mobile device. 

  1. Open the Outlook web app for Office 365. Office365.clemson.edu
  2. Click on the gear icon in the banner on the right side of the screen.
  3. Click on Mail.
  4. Click on General located in the left side menu.
  5. Select Mobile Devices.  A list of all your devices will be displayed.
  6. Locate and select your Mobile Device on the list then delete it by clicking on the – icon above the list.
  7. Restart your device and attempt to create the account again.

Here are two links that explain this issue further from Microsoft’s Outlook Web App for Office 365 Help.

 

 

 

 

 

 

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How to set up Exchange email on an IOS device
Added on Fri, Feb 26, 2016
Updating Mac Mail client settings for Exchange Online
Added on Tue, Mar 15, 2016
Overview of Office 365
Added on Tue, Feb 23, 2016
Office 365: File Attachment Issues in Outlook
Added on Thu, Mar 10, 2016
Clemson Cloud Storage Solutions
Added on Wed, Apr 28, 2021
Logging in to Office 365 at Clemson University
Added on Tue, Feb 23, 2016
Import Gmail to Outlook
Added on Tue, Mar 15, 2016
Activate Microsoft Office
Added on Thu, Mar 8, 2018
Changing Clutter Options
Added on Tue, Apr 26, 2016
How to set up Outlook Exchange on Android Devices
Added on Fri, Feb 26, 2016