my.Clemson FAQ

  1. Ensure that you have an approved photo on file.
  2. Visit the TigerOne Online Credential Selection module to select your mobile ecosystem.
  3. On your supported device, download the my.Clemson app from the App Store.
  4. From the device home screen, open the my.Clemson app on your iPhone and select the ID icon at the top right.
  5. Log in using your Clemson credentials, and then complete the DUO authentication.
  6. Select the Add to Apple Wallet button. Then select whether you would like to add the TigerOne Mobile ID to your iPhone or Apple Watch. You may add the ID to both device types.
  7. Agree to the Terms and Conditions.
  8. The ID will now be available in your Wallet. You do not need to keep the my.Clemson app for functionality of the TigerOne Mobile ID.

For more information, see the TigerOne support page.

  1. Visit the TigerOne Online Office to select your mobile device type and upload your photo.
  2. Ensure that your device has NFC and that it is turned on. The use of the TigerOne Mobile ID for Android requires NFC.
  3. On your supported device, download the Cbord GET Mobile app from the Play Store.
  4. Open the Get app and select Search All Institutions .
  5. Select Clemson University in the school list.
  6. Log in using your Clemson credentials, and then complete the DUO authentication.
  7. Create a PIN.
  8. Select Add ID to Phone .
  9. Agree to the Terms and Conditions of use.
  10. The ID will now be provisioned to your device. Do not delete the GET app. If you delete the app, the ID will be removed as well.

For more information, see the TigerOne ID Services page.

To register your device and for further instructions, visit https://ccit.clemson.edu/cybersecurity/how-to/duo-authentication/ .
  1. Open Wallet app on your iPhone.
  2. Scroll to the TigerOne Mobile ID and select it.
  3. Tap on the options button in the top right corner.
  4. Scroll down and tap on Remove This Card.
  1. Open Watch app on your iPhone.
  2. Select Wallet & Apple Pay.
  3. Scroll to the TigerOne Mobile ID and select it.
  4. Scroll down and tap on Remove This Card.
If you lose your device and cannot remove your TigerOne Mobile ID, visit iCloud.com , select Account Settings , select the lost device, then on the Apple Pay section select Remove All . This action will remove all cards from your Apple Wallet on that device (not just your TigerOne Mobile ID).
TigerOne Mobile ID will only be available on one iPhone and a watch paired to the phone using the same iCloud account.
Visit the TigerOne Online Office to begin the reset procedures.
  • If you are transferring from an Android device to another Android device, select Reset Android Mobile ID . After five minutes, go to the GET Mobile app on your new device and select the Add ID to phone button.
  • If you are transferring from an Apple device to another Apple device, select Reset iPhone Mobile ID or Reset Apple Watch Mobile ID . After five minutes, go to the my.Clemson app on your new device and select the ID icon in the top menu and you should now be able to add the Mobile ID to your new Apple device.
  • If you are transferring from an Apple device to an Android device or vice versa, select Switch Mobile ID to Android or Switch Mobile ID to Apple and follow the instructions provided after selection.
  • TigerOne Mobile ID is only supported on iPhone SE, iPhone 6S and later running on iOS 13.0 and later
  • Apple watch series 1 and later running on watchOS 6.0 and later
  • TigerOne Mobile ID is supported by Android devices version 5.0 and above that have NFC

Visit this page to learn more about installing on devices: https://www.clemson.edu/campus-life/tigerone/get-your-tigerone-id/index.html.

Check if your device supports TigerOne Mobile ID by referring to the TigerOne Mobile ID supported devices FAQ
  1. Click on the Map module.
  2. Click on the arrow in the upper right hand corner of the Map frame to toggle the Map menu.
  3. Type the name of the building in the search bar to find the building.
  4. Click on the name of the building to be taken back to the Map to view the location Pin for the building and the pop-up window with the building information.
  1. Login to Canvas using your Clemson username and password.
  2. Click on the tab titled Courses on the left side of the screen.
  3. A list of your courses that you’re actively registered for will appear.
  4. Click All courses to view all courses or select one course to view.
  1. Click on the Transit module.
  2. Click on the Tiger Transit Request link.
  3. The first time you will be asked to install Transloc (click Install, Open, Grant Permission, Allow). Subsequent times you will be asked to open Transloc.
  4. Login and complete a profile, fill out your ride request.
  1. Click on the Athletics module.
  2. Pick a sport and click on the link.
  3. Choose either News, Schedule, or Results tabs.
  1. Click on the Map module.
  2. Click on the arrow in the upper right hand corner of the Map frame to toggle the Map menu.
  3. Under each category, pick the points of interest relevant to your needs.
  4. Switch back to the map to see the pins of the chosen point of interest.
  5. Click on the individual pins on the map to review additional information.
  1. Click on the Directory module.
  2. Type in the name, username, or phone number of the user to search.
  3. Pick from the list of users found in the directory based on the search terms.
  4. Log in to be able to see a more detailed page of information on the user.
  1. Click on the Directory module.
  2. Click the Advanced Search button.
  3. Fill in the form with the appropriate information.
  4. Click Search in the bottom right corner.
  1. Click on the Campus Life module.
  2. Click on Social Media link.
  3. Pick from the list of posts made by the chosen Twitter page.
  4. Clicking an individual Twitter link will take you to its Twitter page.
  1. Click on the News module.
  2. Pick from the list of news types.
  3. Click on an article to be taken to a new window displaying article’s full content.
  1. Click on the Events module.
  2. Either search for an event by name or select the intended audience group.
  3. Select an event.
  4. Click the Add To Calendar button at the top to download the event and add it to your schedule.
  1. Click the Safety module.
  2. Click on the number most relevant to your emergency.
  3. The phone number will automatically be dialed after answering a prompt message.
  1. Click on the Campus Life module.
  2. Select a dining hall from those listed under the Dining Hall section.
  3. Menus will be opened in another page.
  1. Click on Campus Life module.
  2. Click on Student Health Services.
  3. Scroll down to the orange bars and select APPOINTMENTS.
  4. Click on Medical, Pharmacy, Radiology and Lab Services.
  5. Click on Schedule Online in MyHealth-e or
  6. The Appointment Line phone number is provided for users to call to make their appointment.
  1. Click on Campus Life module.
  2. Select Social Media under Media heading.
  3. Scroll down to Clemson Media. There users can select Facebook , LinkedIn , Instagram or Flickr.
  1. Click on Campus Life module.
  2. Select Webcams under Media.
  1. Click on Campus Life module.
  2. Under Quick Links, select Traditions.
  1. Click on Campus Life module
  2. Under Media , click on WSBF Student Radio.
  3. Click the play button to start streaming the radio to your device.
  4. Click on one of the three Quality options to adjust for your connection speed.
  1. Click on Profile Silhouette.
  2. Log in if you haven’t already.
  3. Click on your Profile picture or symbol.
  4. Select My Profile .
  5. Select Addresses.
  6. Select the address you wish to change from the list of addresses provided.
  7. Click on the Edit button at the bottom and fill out the form with correct information.
  8. Click Save.
  9. Users should receive an email informing them of the change.
  1. Click on your Profile Silhouette.
  2. Log in if you haven’t already.
  3. Click on your Profile picture or symbol.
  4. Select My Profile .
  5. Click on Phone Numbers.
  6. Select the phone number you wish to change from the list provided.
  7. Click on the Edit button to either change the number or adjust visibility settings.
  8. Click Save .
  9. Users should receive an email informing them of the change.
  1. Click on your Profile Slhouette.
  2. Log in if you haven’t already
  3. Click on your Profile picture or symbol.
  4. Select TigerOne Photo .
  5. Click the current setting for your photo under Privacy/Visibility Settings. Here are the choices:
    • Visible to everyone
    • Visible to Clemson users
    • Not visible
  6. Select desired setting from the list provided and select Save .
  7. Users will receive an email informing them of the change.
  1. Click on your Profile Silhouette.
  2. Log in if you are not logged in.
  3. Click on your Profile picture or symbol.
  4. Select My Profile .
  5. Follow the Emergency Contacts link.
  6. Either click on the arrow across from one of the contacts to edit, or follow the Add New Contact link.
  7. Fill out the form with the correct information and click Save.
  1. Click on the Academics module.
  2. Scroll down to Libraries section and click on Search Catalog link.
  3. Enter your search term in the Library catalog search field and press enter or click Search button.
  1. Click on the Map module
  2. Click on the arrow (< or >) in the upper right-hand corner of the Map frame to toggle the Map menu.
  3. Click on Parking from the list of category options.
  4. Select Metered Permit to display metered parking locations and current capacity for each location.

Here is a video: YouTube Video on How to Find Parking at Clemson

  1. Click on the Transit module.
  2. Click on Real Time Bus Routes .
  3. Select the desired route to display bus locations and relevant stops.
  4. Click on the desired bus stop to display the approximate arrival time.
  5. Click on the bus tracking icon to display the current capacity.
Here is a video: YouTube Video on How to find a CATBus and Bus Stops
  1. Click on the Map module
  2. Click on the arrow in the upper right hand corner of the Map frame to toggle the Map menu
  3. Click on Gameday Restrooms from the list of category options
  4. Select the desired restroom to display location on the map
  5. In the gray bar at the bottom of the screen click on the directions icon to access navigation to the selected restroom location
  1. Click on the Campus Life module.
  2. Click on Campus Recreation-Facility Counts .
  3. Click on Fike Recreation Center .
  4. Select the desired area category to view current capacity for specific areas.
Here is a video: YouTube Video on How to view availability at Fike Recreation Center
  1. Click on the Campus Life module.
  2. Click on Tiger One under the Quick Links Category to open the Tiger One web interface.
  3. Click on the Menu option at the top of the page and navigate to either Balances, History, or Statements.
  1. Click on the Map module
  2. Click on the arrow in the upper right hand corner of the Map frame to toggle the Map menu.
  3. Click on Vending Machines from the list of category options.
  4. Select the desired vending machine to display location on the map. Note that the closest location will be the first one in the list.
  5. In the gray bar at the bottom of the screen click on the directions icon to access navigation to the selected vending machine location.
  1. Click on the Map module.
  2. Click on the arrow in the upper right hand corner of the Map frame to toggle the Map menu.
  3. Click on Printers from the list of category options.
  4. Select the desired printer to display location on the map.
  5. In the gray bar at the bottom of the screen click on the directions icon to access navigation to the selected printer location.
  1. Click on the Map module.
  2. Click on the arrow in the upper right hand corner of the Map frame to toggle the Map menu.
  3. Click on Accessible Entryways from the list of category options.
  4. Select the desired entryway to display location on the map.
  5. In the gray bar at the bottom of the screen click on the directions icon to access navigation to the selected entryway location.
  1. Select the Academics Module.
  2. Select Academic Calendar.
  3. Select the desired semester (i.e. Fall 2022) from the dropdown boxes on the top right of the module.
  4. Select the Calendar or G icon to add an event to your iCalendar or Google Calendar.
  5. Select Add Semester to iCal or Add Semester to Google Calendar to add the entire semester to your Calendar.
  1. Select the Employees Module.
  2. Select Travel Reimbursements.
  3. Select Online Travel Reimbursement.
  4. Select either Out of State or In State (whichever is appropriate for your request).
  5. Fill in the Travel Reimbursement request form and select Continue.
  6. Edit Mileage, Meals, and Expenses fields to reflect money spent during travel.
  7. Select Submit , Delete , or Save Draft.
  8. Return to the Travel Reimbursements page and select View My Requests to view your existing requests.
  1. Select the profile square in the top right corner.
  2. Select Login.
  3. Login with your Clemson username and password.
  4. Select your profile picture in the top right corner.
  5. Select My Profile.
  6. Select Name.
  7. Select Manage Preferred Name.
  8. Select Edit.
  9. Agree to the terms of the Clemson University Proceedure on Preffered First Name.
  10. Enter your preferred first name in the text field.
  11. Select Save.
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