Duo - EnrollmentEstimated Reading Time: 3 Minutes
In order to self-enroll in Duo two factor authentication, you will need to visit Clemson's Duo Device Management Portal at https://2fa.clemson.edu.
1. Get Started
Click on Get Started. If you are asked to log in, supply your Clemson username and password. Click on Proceed to Registration.
2. Protect your Clemson Account
Click on Start setup.
3. Choose Your Authenticator
Select the type of device you would like to enroll and click Continue. We recommend using a smartphone for the best experience, but you can also enroll a tablet or Security Key.
4. Enter your phone number
Select your country from the drop-down list and type in your phone number. Use the number of your cell phone that you will have with you when you are logging in to a Duo-protected service.
Then make sure that you entered it correctly, and check the box verifying your phone number is correct. Once a valid phone number is entered, a green checkmark appears. Click on Continue.
If you're enrolling a tablet you will not be prompted to enter a phone number.
5. Verify that you own the phone associated with the number that you entered
Select Text me and you should receive a 6-digit code on your phone. Type in the 6-digit code and click Verify. Then click Continue.
6. Choose Platform
Choose your device's operating system and click Continue .
If you cannot install an app on your device (even if it is an iPhone or one of the below listed types), you can choose other and you will be able to proceed to step 7 without installing the app.
7. Install Duo Mobile
Why use Duo Mobile?
- It is fast & easy
- Works in most countries * (see list below for countries where it is banned)
- Does not require cell service
Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily.
Follow the platform-specific instructions on the screen to install Duo Mobile. After installing the app on your phone, return to the enrollment window and click I have Duo Mobile installed.
8. Activate Duo Mobile
Activating the app links it to your account so you can use it for authentication.
On iPhone and Android, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. The Duo app may ask for access to your device's camera. You should choose 'allow' in order to successfully scan the barcode.
Follow the platform specific instructions for your device. The Continue button is clickable after you scan the barcode successfully.
If you cannot scan the barcode, click Or, have an activation link emailed to you instead and follow the instructions.
9. My Settings & Devices
You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.
If this is the device you will use most often with Duo, then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from Ask me to choose an authentication method to Automatically send this device a Duo Push and click Save. (Most smartphone users will select Automatically send this device a Duo Push.) With one of the automatic options enabled, Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.
Your device is ready to approve Duo authentication requests. Click Send me a Push to give it a try. All you need to do is tap Approve on the Duo login request received on your phone.
* Duo is banned in some foreign countries. See this link for more information.
If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.