Cisco Unity Voicemail User Guide
CISCO UNITY VOICEMAIL USER GUIDE
Use These Keys Anytime During any Changes
KEY |
TASK |
KEY |
TASK |
* |
Cancel or back up |
# |
Skip or move ahead |
FIRST TIME YOU LOG IN
To Enroll on Cisco Unity:
Step 1 Press the Message button.
Step 2 Enter a password. (Default password is 2580852)
Step 3 Please follow system instructions for the following:
- Record your name. • Set a new password. • Record your greeting.
Step 4 Please wait until you hear “You Have Finished Enrollment” then hang up.
TO CHECK MESSAGES FROM YOUR TELEPHONE:
Step 1 Press the Message button and log on.
Step 2 Press 1 to hear new messages, or press 3 to review old messages.
Step 3 Use the following keys to manage your messages and to control playback.
Use These Keys During a Message
KEY |
TASK |
KEY |
TASK |
1 |
Restart Message |
7 |
Rewind, small |
2 |
Save |
8 |
Pause or resume |
3 |
Delete |
9 |
Fast-forward to End |
5 |
Change Volume |
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Use These Keys After a Message
KEY |
TASK |
KEY |
TASK |
1 |
Replay Message |
6 |
Save as Unheard |
2 |
Save |
7 |
Rewind, small |
3 |
Delete |
8 |
N/A |
4 |
Reply |
9 |
Play Message Summary |
5 |
Forward Message |
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TO CHECK MESSAGES FROM OUTSIDE THE OFFICE:
Step 1 Dial the Main Number
Step 2 When the greeting begins to play, Press *
Step 3 Enter your extension number, then press #
Step 4 Enter your password then press #
TO CHANGE YOUR RECORDED NAME:
Step 1 Press the Message button and log on.
Step 2 Press 4 >3 >2.
Step 3 At the tone, record your name, or press * to keep the current recording.
Use These Keys as You Record
KEY |
TASK |
KEY |
TASK |
8 |
Pause or Resume |
# |
End Recording |
TO CHANGE YOUR PASSWORD:
Step 1 Press the Message button and log on.
Step 2 Press 4 >3 >1.
Step 3 Enter a new password and press #.
Step 4 Enter the new password again to confirm it and press #.
TO RECORD A GREETING:
Step 1 Press the Message button and log on.
Step 2 Press 4 > 1 > 1.
Step 3 After Cisco Unity plays your current greeting, press 1 to rerecord it, or press 3 to record a different greeting, choose the greeting, then rerecord it.
TO ENABLE OR DISABLE A GREETING:
(You can enable or disable only your alternate greeting by phone.)
Step 1 Press the Message button and log on.
Step 2 Press 4 >1 >1.
Step 3 After Cisco Unity plays your current greeting, press 2 to enable or disable your alternate greeting.
Note: When your alternate greeting is enabled, it overrides all other greetings.
TO REPLY TO A MESSAGE:
Step 1 After listening to the message, press 4.
Step 2 Record your reply.
Step 3 Press # to send the reply, or press 1 for message options.
Message Options are the same as above.
Step 4 Follow the Cisco Unity conversation to handle the original message.
TO FORWARD A MESSAGE:
Step 1 After listening to the message, press 5.
Step 2 Follow the Cisco Unity conversation to address the forwarded message.
Step 3 Press # to forward the message as is, or press 2 to record an introduction, or press 3 for message options.
Step 4 Press # to forward the message as is, or press 1 for message options.
Message Options are the same as above.
DURING MESSAGE MENU AND SHORTCUTS (STANDARD CONVERSATION)
Revised May 2009
While listening to a message, press:
Action | Key(s) |
Restart message | 1 |
Play previous message | 1 4 |
Play next message | 1 6 |
Save | 2 |
Delete | 3 |
Forward message | 5 |
Slow playback | 6 4 |
Fast playback | 6 6 |
Rewind message | 7 |
Pause or resume | 8 |
Fast-forward | 9 |
Fast-forward to end | # |
Cancel or back up | * |
If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.