Cisco Unity Voicemail User Guide

CISCO UNITY VOICEMAIL USER GUIDE

Use These Keys Anytime During any Changes 

FIRST TIME YOU LOG IN

To Enroll on Cisco Unity:  

Step 1 Press the Message button. 

Step 2 Enter a password. (Default password is 2580852)

Step 3 Please follow system instructions for the following:

• Record your name. • Set a new password. • Record your greeting.

Step 4 Please wait until you hear “You Have Finished Enrollment” then hang up. 

TO CHECK MESSAGES FROM YOUR TELEPHONE:  

Step 1 Press the Message button and log on.

Step 2 Press 1 to hear new messages, or press 3 to review old messages. 

Step 3 Use the following keys to manage your messages and to control playback. 

Use These Keys During a Message 

Use These Keys After a Message 

TO CHECK MESSAGES FROM OUTSIDE THE OFFICE:  

Step 1 Dial the Main Number 

Step 2 When the greeting begins to play, Press * 

Step 3 Enter your extension number, then press #

Step 4 Enter your password then press #

TO CHANGE YOUR RECORDED NAME:  

Step 1 Press the Message button and log on. 

Step 2 Press 4 >3 >2. 

Step 3 At the tone, record your name, or press * to keep the current recording. 

Use These Keys as You Record 

TO CHANGE YOUR PASSWORD:  

Step 1 Press the Message button and log on. 

Step 2 Press 4 >3 >1. 

Step 3 Enter a new password and press #. 

Step 4 Enter the new password again to confirm it and press #. 

TO RECORD A GREETING:  

Step 1 Press the Message button and log on. 

Step 2 Press 4 > 1 > 1. 

Step 3 After Cisco Unity plays your current greeting, press 1 to rerecord it, or press 3 to record a different greeting, choose the greeting, then rerecord it. 

TO ENABLE OR DISABLE A GREETING:  

(You can enable or disable only your alternate greeting by phone.)

Step 1 Press the Message button and log on. 

Step 2 Press 4 >1 >1. 

Step 3 After Cisco Unity plays your current greeting, press 2 to enable or disable your alternate greeting. 

Note: When your alternate greeting is enabled, it overrides all other greetings. 

TO REPLY TO A MESSAGE:  

Step 1 After listening to the message, press 4. 

Step 2 Record your reply. 

Step 3 Press # to send the reply, or press 1 for message options. 

Message Options are the same as above. 

Step 4 Follow the Cisco Unity conversation to handle the original message. 

TO FORWARD A MESSAGE:  

Step 1 After listening to the message, press 5. 

Step 2 Follow the Cisco Unity conversation to address the forwarded message. 

Step 3 Press # to forward the message as is, or press 2 to record an introduction,   or press 3 for message options. 

Step 4 Press # to forward the message as is, or press 1 for message options. 

Message Options are the same as above.

DURING MESSAGE MENU AND SHORTCUTS (STANDARD CONVERSATION)

Revised May 2009

While listening to a message, press:

 If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.