Cisco Unity Voicemail User Guide

CISCO UNITY VOICEMAIL USER GUIDE

 

Use These Keys Anytime During any Changes 

KEY

TASK

KEY

TASK

*

Cancel or back up

#

Skip or move ahead

  

FIRST TIME YOU LOG IN

To Enroll on Cisco Unity:  

Step 1 Press the Message button. 

Step 2 Enter a password. (Default password is 2580852)

Step 3 Please follow system instructions for the following:

  • Record your name. Set a new password. Record your greeting.

Step 4 Please wait until you hear “You Have Finished Enrollment” then hang up. 

 

TO CHECK MESSAGES FROM YOUR TELEPHONE:  

Step 1 Press the Message button and log on.

Step 2 Press 1 to hear new messages, or press 3 to review old messages. 

Step 3 Use the following keys to manage your messages and to control playback. 

Use These Keys During a Message 

KEY

TASK

KEY

TASK

1

Restart Message

7

Rewind, small

2

Save

8

Pause or resume

3

Delete

9

Fast-forward to End

5

Change Volume

 

 

 

Use These Keys After a Message 

KEY

TASK

KEY

TASK

1

Replay Message

6

Save as Unheard

2

Save

7

Rewind, small

3

Delete

8

N/A

4

Reply

9

Play Message Summary

5

Forward Message

 

 

 

TO CHECK MESSAGES FROM OUTSIDE THE OFFICE:  

Step 1 Dial the Main Number 

Step 2 When the greeting begins to play, Press * 

Step 3 Enter your extension number, then press #

Step 4 Enter your password then press #

 

TO CHANGE YOUR RECORDED NAME:  

Step 1 Press the Message button and log on. 

Step 2 Press 4 >3 >2

Step 3 At the tone, record your name, or press * to keep the current recording. 

Use These Keys as You Record 

KEY

TASK

KEY

TASK

8

Pause or Resume

#

End Recording

 

 

TO CHANGE YOUR PASSWORD:  

Step 1 Press the Message button and log on. 

Step 2 Press 4 >3 >1

Step 3 Enter a new password and press #

Step 4 Enter the new password again to confirm it and press #

 

TO RECORD A GREETING:  

Step 1 Press the Message button and log on. 

Step 2 Press 4 > 1 > 1

Step 3 After Cisco Unity plays your current greeting, press 1 to rerecord it, or press 3 to record a different greeting, choose the greeting, then rerecord it. 

 

TO ENABLE OR DISABLE A GREETING:  

(You can enable or disable only your alternate greeting by phone.)

Step 1 Press the Message button and log on. 

Step 2 Press 4 >1 >1

Step 3 After Cisco Unity plays your current greeting, press 2 to enable or disable your alternate greeting. 

Note: When your alternate greeting is enabled, it overrides all other greetings. 

 

TO REPLY TO A MESSAGE:  

Step 1 After listening to the message, press 4

Step 2 Record your reply. 

Step 3 Press # to send the reply, or press 1 for message options. 

Message Options are the same as above. 

Step 4 Follow the Cisco Unity conversation to handle the original message. 

 

TO FORWARD A MESSAGE:  

Step 1 After listening to the message, press 5

Step 2 Follow the Cisco Unity conversation to address the forwarded message. 

Step 3 Press # to forward the message as is, or press 2 to record an introduction,   or press 3 for message options. 

Step 4 Press # to forward the message as is, or press 1 for message options. 

Message Options are the same as above.

 

DURING MESSAGE MENU AND SHORTCUTS (STANDARD CONVERSATION)

Revised May 2009

While listening to a message, press:

Action Key(s)
   
Restart message  1
Play previous message  1 4
Play next message 1 6
Save  2
Delete 3
Forward message  5
Slow playback  6 4
Fast playback  6 6
Rewind message  7
Pause or resume  8
Fast-forward  9
Fast-forward to end  #
Cancel or back up  *

 

 If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Analog Telephone Forwarding
Added on Wed, Mar 4, 2020
HOW TO: Connect to eduroam on Linux Machines
Added on Wed, Jan 28, 2015
HOW TO: Connect to eduroam using Mac OS
Added on Mon, Dec 12, 2016
Basic Call Handling for Cisco 8845 Phones
Added on Tue, Jan 24, 2023
VOIP phone setup at home
Added on Tue, Mar 24, 2020
Remote Access to a Clemson managed Windows computer from a Mac
Added on Wed, Mar 11, 2020
Ethernet (Wired) Connection
Added on Tue, Aug 4, 2020
Cisco Unified Communications Self-Care Portal
Added on Tue, Feb 14, 2023
Telecommunications Troubleshooting
Added on Tue, Aug 4, 2020
OVERVIEW: Information about Eduroam as a Wireless Network
Added on Thu, Feb 12, 2015