ERROR: Windows Update 0x80240020(-2145124320)

Problem

You receive error 0x80240020(-2145124320) when installing a feature update in Windows 10.

Description

This failure occurs because there is an application or driver currently installed that is not compatible with the feature update. 

Solution 1

The easiest way to determine the offending packages is to rerun setup.exe from C:\$WINDOWS.~BT.  You will need to upgrade any drivers and/or upgrade/uninstall any incompatible apps.  If you have a managed workstation please report any compatibility issues to CCIT Imaging and PC Management.

Solution 2

You can review setup*.log and compatdata*.xml logs at C:\$WINDOWS.~BT\Sources\Panther\.  The compatiblity information is included in compatdata*.xml.  Review all of these files for more information.  If it is a driver it will just list the driver file such as OEM*.inf.  You can open this file at c:\windows\inf to determine the exact driver causing the issue.   You will need to upgrade any drivers and/or upgrade/uninstall any incompatible apps.  If you have a managed workstation please report any compatibility issues to CCIT Imaging and PC Management.

 

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