Troubleshooting issues for parking services log inEstimated Reading Time: 1 Minutes
If a user is unable to log in to their Parking services account try the steps below:
Note that Freshmen are not loaded into the system until mid to late July.
- Be sure they are using a preferred web browser such as Google Chrome.
- Clear web browser’s cache and cookies.
- Be sure they are using the same password as for iRoar and Canvas.
- The system, for some users, does not accept passwords that begin with a capital letter. So if it does not accept your password that begins with an uppercase letter, try typing the same password again changing the first letter to a lowercase version of the same letter.
Note: If a user receives this error message: "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index", this usually means they have not been loaded into the system yet (~ Step 1).
If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.