Troubleshooting issues for parking services log in

If a user is unable to log in to their Parking services account try the steps below:

Note that Freshmen are not loaded into the system until mid to late July.

1. Be sure they are using the preferred web browsers such as Google Chrome and Internet Explorer.
2. Clear web browsers cache and cookies.
3. Be sure they are using the same password as for iRoar and Canvas.
4. The system, for some users, does not accept passwords that begin with a capital letter. So they may need to change their password to one that starts with a lowercase letter

Note: If a user receives this error message: "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index", this usually means they have not been loaded into the system yet (~ Step 1).

If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.