Email and Accounts

ACCOUNTS

USERNAMES

Your Username is made up of letters or a combination of letters and numbers associated your name. This is a permanent, unique identifier that is used to access Clemson University computers, networks, webpages, and resources until the user leaves the university.

Employee accounts are revoked upon the employee’s separation from the university. These accounts cannot be reactivated without the consent of a department chair or director.

Student accounts are revoked 12 months after the student's last semester of enrollment. We recommend that students not use their Clemson email accounts on published papers, resumes, etc.

PASSWORDS

Each User is responsible for creating strong passwords and safeguarding the IT Credentials of the User.

Each password must pass the strength test enforced by the password change utility.
Passwords must not contain the words Clemson, tiger, password
Passwords must not contain the User’s name or date of birth
Each User Account that has been, or is suspected of being, compromised requires a password change. When a compromised User Account has been detected, the OIS will initiate a password change and notify the User and/or their departmental IT consultant.
Detailed information on password security can be found on our Password Policy Page.

If you experience problems with your password, or have any questions, contact the Help Desk at ITHELP@clemson.edu or (864) 656-3494.

EMAIL

EXCHANGE

Exchange accounts provide email, calendaring and scheduling, and other administrative activities (contact lists, to-do lists, tasks, etc.) for students, faculty and staff. Microsoft Outlook desktop clients are required for full access to Exchange accounts. Outlook Web Access also provides a web-based interface for access to your Exchange account.

Service Prerequisites or Dependencies

This service is available to all Clemson University students, faculty and staff at no charge. Users wishing to use the Exchange service must enable both of the Exchange forwarding options on the email forwarding page.

Benefits

The service includes email and calendaring and provides the following benefits:

Capacity for creating and maintaining Exchange mailboxes, distribution lists, and secured public and shared folders (with the ability to restrict access to specified groups.)
Provision for Active Directory (AD) accounts and passwords for Exchange authentication. Accounts will be created via eDir and synched with AD accounts
Provision for virus scanning and filtering
Provision for SPAM filtering
Provision for daily back-ups of the Exchange server for emergency recovery.
Back-ups include disk and off-site backups.
First-tier problem reporting through the CCIT Help Desk

How to set up:

If you need further assistance with Exchange, please email ithelp@clemson.edu.

Two-Factor Authentication

Employees at Clemson University can choose to protect their email with Duo two-factor authentication. For more information about this opt-in service, visit our Duo authentication information page. To opt-in, visit 2fa.clemson.edu and click “Opt-Ins” at the top of the page.

GOOGLE WORKSPACE FOR EDUCATION

Google Workspace for Education accounts includes Google Drive, Google Sites and Google Calendar service for students and employees. Some Google services may be phased out in the future. ( Note : New students are now provisioned for Exchange and Google mail is no longer offered for new students.)

*All other Google services are turned off for legal reasons*

Terms of Service

Google Workspace is hosted and supported by Google. Very limited support is available through CCIT.
All data will be stored by Google and CCIT will be unable to access and/or restore deleted data.
Google Workspace will not be able to access Clemson resources such as meeting rooms. Calendaring for these resources is available only by using Exchange.

If you have questions or need assistance, contact ITHELP@clemson.edu or call the CCIT Customer Support Center at 864-656-3494.

LISTSERVS AT CLEMSON

Customized electronic mail lists can be used to distribute e-mail to a group of people. Lists can be created and used to reach a class section, faculty members in a department, external email addresses, or groups with other selected criteria.

Clemson utilizes two different systems for Listserv management.

Central:

The first, and easiest, way to create, modify, and manage a listserv would be to use Central. This list management system is used primarily by students, faculty, and clubs on campus. The Central site can be accessed by visiting ‘central.clemson.edu’ and logging in with your Clemson user name. Detailed instructions for creating and maintaining your list can be found here.

Sympa:

Sympa is a powerful application that runs SQL queries against Clemson databases every time an email is sent to the list. This list management system is used primarily by departments that are looking to focus on a particular type of user. E-mail distribution lists will be created for official University use only. Sympa listservs are created for special circumstances and are maintained primarily by CCIT. Most lists should be created in Central. Detailed instructions for requesting a list can be found here.

If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.