ISSUE: User Files are Encrypted and Held for Ransom Apr 27, 2016 Ransom, Ransomware, Encrypted, files, ransom, ransomware, encrypted, Files Problem: User entered a ticket stating that all of their files had been encrypted and now would have to pay a “ransom” to have their files decrypted. Sure enough, every .doc, .docx, .xlsx, .pdf, music file and picture were appended with... Read More