Box Troubleshooting

1)  Box Sync is not working.

Box Sync is no longer recommended as a sync client for Clemson Box. Make sure you back up any files that failed to sync.  (You can check by going to and checking to see if the files are there.)  Then Go to Control Panel/Programs (Windows) or Finder/Applications (Mac) and uninstall Box Sync.  Then go to and click on the arrow beside your initial or picture in the circle in the upper right hand corner. Click on App Center and then search for Box Drive. Box Drive should be very quick - no files are downloaded. The difference is Box Drive maps a folder on your computer. Box Sync is being phased out so Box Drive is the recommended application.

2)  A folder that I had is missing.

One reason for this is someone else owned the folder and was collaborating with you. There are three reasons  you might no longer see the folder:

Here are a few more possibilities: 

3) I used to be able to open my Box files in Word and save directly into Box and now it is not working.  (Or any Box app is not working.)

Try uninstalling all Box apps, restart your computer, and then reinstall the one(s) you need.

4) My co-worker owns some Box folders and is leaving or already left the university.

5) How to avoid the issues of owners leaving and folders disappearing


If you have more questions, email or call 864-656-3494. 


Article ID: 720
Created On: Tue, Dec 18, 2018 at 4:20 PM
Last Updated On: Tue, Jun 28, 2022 at 11:19 AM

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