Your Adobe software license has expired, or is in Trial Mode

Once a year around November you will have to reactivate your Adobe Creative Cloud software.  This includes Adobe Acrobat Pro.  You may see a message that your license has expired, or Sign In Required, or your software may be running in Trial Mode.  Most of the time a Sign In Required box will appear.  If not, open the software and click the Sign In button in the top right corner or the Sign In item in the Help menu.  Sign In Required dialog

  1. Make sure your pc is connected to the internet
  2. Click the "Sign in now" button
  3. If you see it, click the link "Sign in with an Enterprise ID" Second page of Sign In dialog
  4. Enter your userid in the form:  userid@clemson.edu and click the Next button Enterprise ID Sign In dialog
  5. If you see an error such as "Access Denied; Enterprise IDs are not supported" your Adobe software has the wrong type of license, or it could be too old.  Contact IT support, or simply uninstall it and reinstall it using any method such as http://download.clemson.edu/ or CCIT Software Center on Windows pcs.Access Denied error
  6. If it is working, it will take you to the Clemson University login page where you enter your Clemson username and password and click Login.Clemson University Login page
  7. A successful activation will be shown in a Thank You dialog.  Click the Continue button. Thank You activation successful

Good luck with activations!

For more information, follow this link:  https://ccit.clemson.edu/support/current-students/software-and-applications/adobe/

 


Article ID: 640
Created: December 11, 2017
Last Updated: December 11, 2017
Author: Charles Allen

Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=640