ERROR: Issues installing the Adobe Connect Add-in with Chrome web browser

PROBLEM 1:  When running the Adobe Connect Diagnostic test in the Chrome web browser, on step 4 it states the Adobe Connect Add-in needs to be installed.  When faculty/students click Install Add-in, they may receive the following error message, "Couldn’t write the application to the hard disk.  Please verify the hard disk is available and try again."

PROBLEM 2:  When running the Adobe Connect Meeting it launches in the Chrome web browser.  When faculty/students try to share their screen, it prompts them to install the Adobe Connect add-in.  When faculty/students click Install Add-in, they may receive the following error message, "Couldn’t write the application to the hard disk.  Please verify the hard disk is available and try again."

 

SOLUTION 1:  Ensure that the Adobe Flash Player is up to date and turned on. 

Step 1: Turn on Adobe Flash Player

  1. On your computer, open Chrome.
  2. In the address bar at the top, enter chrome://plugins and press Enter .
  3. Under "Adobe Flash Player," click Enable .

Step 2: Update Adobe Flash Player

  1. On your computer, open Chrome.
  2. In the address bar at the top, enter chrome://components and press Enter .
  3. Under "Adobe Flash Player," click Check for update .
  4. Go back to the page with the Flash content. If it doesn’t load automatically, at the top left, click Reload Reload .

Step 3: Make sure Chrome is up-to-date

  1. On your computer, open Chrome.
  2. At the top right, click More More .
  3. Click Update Google Chrome . If you don’t see this button, you’re on the latest version.
  4. Click Relaunch .

Having problems updating Chrome? Learn how to fix Chrome update problems .

View this Google Chrome Knowledge Base article for additional details:  https://support.google.com/chrome/answer/6258784?hl=en

 

SOLUTION 2:  In some cases disabling the PPAPI Flash Player within the Chrome Plugins resolves the problem with not being able to install the Adobe Connect add-in. 


Article ID: 485
Created: December 23, 2016
Last Updated: December 23, 2016
Author: Laurie Sherrod

Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=485