Microsoft Spam Filter
The Microsoft spam filter is used for all Clemson/Exchange Outlook emails starting in July 2023.
When encountering email marked as spam, accounts may notice the following:
- You will continue receiving yellow warning banners on messages from external senders or scenarios that might have extra precautions.
- Email links will be protected via Safelinks rather than URL Defense, and URLs may be rewritten. For example, old URLs might have started with “https://urldefense.com” and will now appear as “https://nam12.safelinks.protection.outlook.com”
- If the filter blocks suspected spam, phishing, or malware messages, you may receive a “quarantine” notice from Microsoft, allowing you to review and request it to be released if necessary.
- You will not have the option to release emails that are marked with a high confidence of phishing, malicious link detection, or a malicious attachment detection. Those need to be reviewed by Security before release. If you believe you need to see a message that is not allowing release, email ITHELP@clemson.edu with a screenshot of the message you received that does not allow release.
If you have flagged email, you will get a message that looks like this in your Outlook:
You can click on the Quarantine page, or make any of the three selections in the red box below:
If you click on the Quarantine page, it will open a browser page like this:
If you click on the checkbox beside one or more of the emails that were flagged to select it, you have the choice to:
- Release the message (to your Outlook)
- Delete the message
- Preview the message
- Block the sender
To view emails flagged as spam, phishing, or malware, you can also find more instructions from Microsoft. If you were expecting a message and suspect it may have been blocked, you can follow their instructions to manually check.
If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.
Article ID: 3019
Created: August 21, 2023
Last Updated: August 29, 2023
Author: Laurie Sherrod
Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=3019