HOW TO USE THE KNOWLEDGEBASE
When sending a knowledgebase article to a customer, we may want to send the link. To do this you need the article ID, which is listed under the title of every HDKB article (this article is 2297). Once you have the ID of the article you want to send to the customer, replace the ID in the URL bar of your browser with this ID number. Then you can send that link to the customer.
For example, when you navigate to the HDKB, the link in the URL bar for this article is https://ccit.clemson.edu/support/kb/?id=2297. However, if you want to send the customer instructions for enrolling in Duo, just change the link to https://ccit.clemson.edu/support/kb/?id=495. This is the link to send to the customer. There are some premade links below for convenience.
POPULAR HDKB ARTICLES
Duo - Enrollment: https://ccit.clemson.edu/support/kb/?id=495
How to Fix Most Adobe Creative Cloud Issues: https://ccit.clemson.edu/support/kb/?id=1394
How to map a Clemson network drive: https://ccit.clemson.edu/support/kb/?id=526
If there are other commonly used HDKB articles you want added to this list, make a request to ITHELP@clemson.edu and they can be added.
Article ID: 2297
Created: July 20, 2021
Last Updated: April 18, 2023
Author: Michael Belanger
Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=2297