How to use HDKB



When sending a knowledgebase article to a customer, we may want to send the link. To do this you need the article ID, which is listed under the title of every HDKB article (this article is 2297). Once you have the ID of the article you want to send to the customer, replace the ID in the URL bar of your browser with this ID number. Then you can send that link to the customer.
For example, when you navigate to the HDKB, the link in the URL bar for this article is However, if you want to send the customer instructions for enrolling in Duo, just change the link to (HDKB 495 is instructions for enrolling in Duo.)This is the link to send to the customer. There are some premade links below for convenience.



Duo - Enrollment:

How to Fix Most Adobe Creative Cloud Issues:

How to map a Clemson network drive:

If there are other commonly used HDKB articles you want added to this list, make a request to and they can be added.



Article ID: 2297
Created: July 20, 2021
Last Updated: April 17, 2024
Author: Michael Belanger

Online URL: