CALL HANDLER ADMINISTRATION FOR CISCO UNITY IVR SYSTEMS
GETTING INTO THE CALL HANDLER MENU
To access the IVR administration menu, dial 864-656-9900. This can be done from any phone, not just your VoIP phone.
Once you connect, it will ask you for the following (please enter ‘#’ at the end of each):
NAVIGATING THE MENU
Once you are in your Call Handler menu, you should hear it play the current greeting. After that, you will get a menu to modify your greetings, and record new ones during the phone call. At any point, you can press * to return to the previous menu.
While in these menus, you will have the following options:
There are many other features that your Call Handler has that can only be changed/activated by a UC technician. Some of these features include:
If you wish to change any of these features, or have any questions about your Call Handlers, please send an email to ITHELP@clemson.edu with your questions. Make sure to include your Call Handler number(s)!
Article ID: 2283
Created On: Tue, Jul 20, 2021 at 10:10 AM
Last Updated On: Tue, Jul 20, 2021 at 10:25 AM
Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=2283