Troubleshooting JMP Licensing Issues for Mac

This article is for troubleshooting JMP licensing issues on Mac. For Windows, see this article: https://hdkb.clemson.edu/phpkb/article.php?id=1163

When installing JMP or using it for a while, users may sometimes experience issues where their license appears to be expired. Likely, the license is not actually expired as Clemson will have likely already renewed the license. Instead, the issue can be either the user not having the most up-to-date license, or the software having an issue due to an old temporary file. Here are some things to try.

INITIAL INSTALLATION

• If you have already installed JMP before, you can skip this section
• Otherwise, you can download from either download.clemson.edu (this is the recommended method), the CCIT Software Center, or from the software repository.
  • For the software repository, first connect to the VPN (https://hdkb.clemson.edu/phpkb/article.php?id=64) and then see instructions here: https://hdkb.clemson.edu/phpkb/article.php?id=116) and go to JMP/Mac
  • When installing, make sure that you are installing the latest version of JMP
  • For JMP Pro 15, go to JMP\Mac\JMP Pro 15.1 Manual Install Files\JMP\JMP_Pro\15_1\Macintosh
• Go through the installer prompts, and restart the computer if necessary

LICENSE ERRORS

• If you receive license errors when trying to open JMP for Mac, follow these steps
• Connect to the software repository
  • First connect to the VPN (https://hdkb.clemson.edu/phpkb/article.php?id=64)
  • Then see instructions here: https://hdkb.clemson.edu/phpkb/article.php?id=116) for connecting to the software repository
• Navigate to MP\Documentation\License (SIDS) [Year]\JMP Pro [Version]\Mac and copy the "JMP[something].txt" file to your desktop
• When opening JMP, you will be prompted to specify a new license file. Choose this as the license file. This should get JMP working. If not, please visit support.clemson.edu for further assistance

Article ID: 1779
Created: September 3, 2020
Last Updated: October 24, 2023
Author: KB Admin

Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=1779