CCIT Get Help

Here are some ways to get help from Clemson Computing and Information Technology.

PHONE

Call or text (864) 656-3494. We’ll try to resolve your issue immediately or generate a help ticket to track the issue and keep you updated by email.

EMAIL

Send a brief description of your problem to ITHelp@clemson.edu. This will generate a help ticket and assign a representative to track your issue and keep you updated. The subject of your email will become the title of the help ticket.

CHAT

Start a live, online conversation with us. We’ll try to resolve your issue immediately or generate a help ticket to track the issue and keep you updated by email.

SOCIAL MEDIA

Send us a direct message on Twitter,  Instagram, or send us a message on Facebook to chat instantly with a CCIT Support Center representative.

or  HELP YOURSELF

Prefer to research and solve problems on your own? We have plenty of online resources to connect you with the information you need.

Here are a couple of excellent starting places:

•  Our website:  https://ccit.clemson.edu/support/get-help/
• The Support Knowledge Base is a virtual library of written articles, suggestions, and solutions to past problems.
• You can also check out our Services section for listings and descriptions of the many IT services provided for you and other audiences.

If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.

Article ID: 1457
Created: July 21, 2020
Last Updated: March 20, 2024
Author: Laurie Sherrod

Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=1457