Getting Started with Jabber on a Computer

JABBER ON A COMPUTER

 

GET JABBER PROFILE

Before installing Jabber, send an email to ITHELP@clemson.edu requesting a Jabber profile. Include this information:

Name

Username

Your 10 digit phone number

Device(s) you will use such as laptop, iPhone, or Android phone

Once your Jabber  profile is set up, you can see it by going to phone.clemson.edu and clicking on Edit Phone Settings. From there, select My Phones and you will see your new phone profiles.

 

INSTALL  JABBER

Download the installer and install.

WINDOWS INSTALLER:

https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/CiscoJabberSetup14.0.2.msi

MAC INSTALLER:

https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/CiscoJabberMac-14.0.2.305994.pkg

IPHONE OR ANDROID:

Go to apps store and install Jabber app

 

JABBER ON COMPUTER

The first time you open Jabber on your computer, you will see this screen. Enter your Clemson username@clemson.edu and click Continue.

 Red arrows to username@company.com and Continue

If prompted, click Accept or Continue and complete the initial start up.

You should see a “New location detected” and you will need to select Add to my locations.

Now you will be asked about a new location. Click on the + Create new location name

Red arrow to + Create new location name


Fill in the boxes and click Create.

Red arrow to Create


If you get a box that says "Share this location if you want others to be able to view your location details",  click on it if you want to share.

After completing the setup, you may need to restart your computer and start the app again before it will connect.

When you open Jabber, you will see a screen similar to this. If you click on the circle with your initials to see your profile and settings.

 Red arrow to circle with your initials

To switch devices or forward calls, click on Call settings icon on the bottom of the screen.

 Red arrow to call settings icon


To make a phone call, click on the phone icon on the left side of the screen. Now you can search for a number, or select the keypad to type in a number.

 Red arrows to Phone icon, Search or call, and keypad icon

 

If you selected the keypad, you can type in a phone number and then click on the green call icon.

Red arrow to green call button

 

If you have issues with Jabber, one option that often helps is to reset it. To do that, log out of Jabber on your computer. Then open it (if it's not still open), click on Settings Gear, File, and Reset.

Red arrow to Settings, File, Reset

 

For more information on setting up an Android phone with Jabber, click here.

For more information on setting up an iPhone with Jabber, click here.

For more information on using Jabber, click here.

 

If you still have questions, email ITHELP@clemson.edu or call 864-656-3494.

Posted - Wed, Jan 18, 2023 at 11:41 AM.
Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=2808