Solutions if Proctorio Google Chrome extension will not install
If you are having trouble installing the Proctorio Google Chrome extension that you need for proctored testing, here are some solutions to help you install it. Note that part of the issue may be security involved with Clemson accounts in Google Chrome. But there are several solutions.
1) One solution is to check and make sure you have the latest version of Google Chrome - at least version 105. You can check this by clicking on the three dots icon in the top right-hand corner of your Chrome, then click Help, then About Google Chrome, and the first thing you should see is the Google Chrome version. If it’s not up to date, you should select the option to update it or relaunch it.
Next, Sign out of your g.clemson.edu account. (Don’t worry, you can sign back in later when you don’t need Proctorio.)
Now it will look like this. Your Chrome account is still signed in. Leave it like this while you install/use Proctorio. When you need to use Google Apps again, just click on Sign in.
Note: it also works if you are not signed in to any Chrome account or a personal one (with email address that ends in @gmail.com).
INSTRUCTIONS TO INSTALL PROCTORIO:
If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.
|Posted by: Laurie Sherrod - September 15, 2021.|
|Online URL: https://hdkb.clemson.edu/phpkb/article.php?id=2381|