Microsoft Office is not activated

Occasionally Microsoft Office becomes "not activated".  This can be due to a computer repair (new motherboard or hard drive) or due to being off the campus network for an extended period of time.  Normally it is supposed to automatically reactivate itself when it is on the campus network.  However, sometimes this doesn’t happen.  There is a way to force it to activate. Here are the instructions to activate Office 2013 or Office 2016.

This image shows Office 2013’s Activation Wizard warning that it is not activated:

This image shows Word 2013 indicating Activation Required:

Activation Required

To fix this, first close all Office programs.  Connect to the campus network.  If you are off-campus, connect to https://cuvpn.clemson.edu. Then open the command prompt using the Windows key R shortcut and enter: cmd.exe
cmd.exe

  • For 64 bit Office 2016, enter at the command prompt: cscript.exe "\Program Files\Microsoft Office\Office16\ospp.vbs" /act
  • For 32 bit Office 2016, enter at the command prompt: cscript.exe "\Program Files (x86)\Microsoft Office\Office16\ospp.vbs" /act
  • For 64 bit Office 2013, enter at the command prompt: cscript.exe "\Program Files\Microsoft Office\Office15\ospp.vbs" /act
  • For 32 bit Office 2013, enter in the command prompt: cscript.exe "\Program Files (x86) \Microsoft Office\Office15\ospp.vbs" /act


You should eventually get the message "Product activation successful"

If you do not get the activation successful message, copy the output into an email to ithelp@clemson.edu

OSPP.VBS

You can verify it worked in MS Word:

Product Activated

If you are off campus for months at a time, you can prevent this problem by periodically connecting to https://cuvpn.clemson.edu/ to allow Office (and Windows) to automatically renew it's license, which happens in the background.

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