Troubleshooting JMP Licensing Issues for Windows

This article is for troubleshooting JMP licensing issues on Windows. For Mac, see this article: https://hdkb.clemson.edu/phpkb/article.php?id=1779

 

When installing JMP or using it for a while, users may sometimes experience issues where their license appears to be expired. Likely, the license is not actually expired as Clemson will have likely already renewed the license. Instead, the issue can be either the user not having the most up to date license, or the software having an issue due to an old temporary file. Here are some things to try.

 

Initial Installation

  • If you have already installed JMP before, you can skip this section
  • Otherwise, you can download from either download.clemson.edu, the CCIT Software Center, or from the software repository. For the software repository, first connect to the VPN (https://hdkb.clemson.edu/phpkb/article.php?id=64) and then see instructions here: https://hdkb.clemson.edu/phpkb/article.php?id=116) and go to R:\\JMP\\Windows
  • When installing, make sure that you are installing the latest version of JMP. Likely, the file will be named something like "JMP Pro xx.x.exe".
  • Go through the installer prompts, and restart the computer if necessary

License Errors - Software was installed a while ago

  • If you get an error message about the license being expired and you've already had JMP on your computer for a while, chances are you just need to update your license to the latest version
  • The easiest way to do this is to run the "renewal only" application. You can find this at download.clemson.edu or go to the software repository. For the software repository, first connect to the VPN (https://hdkb.clemson.edu/phpkb/article.php?id=64). Then, see instructions here: (https://hdkb.clemson.edu/phpkb/article.php?id=116) and go to R:\\JMP\\Windows" and run the "renewal" file for your version of JMP. If a renewal for your version does not exist, proceed to the next step.
  • If this does not work, go to "C:\\Program Files\\SAS\\JMPPRO\\[version]" on your computer, and rename the "JMP.per" file to something like "JMP.per.old". This will remove the old temporary file, which can sometimes cause license errors to continue even after resolving the issue. Close and re-open JMP
  • Less likely/more involved solutions (skip this if you'd prefer an IT technician to assist instead)
    • If none of this works, you can also manually specify the new license file. To do this, go to "R:\JMP\Documentation\" on the software repository and then in the folder of the current year. Drag/copy this file to somewhere on your machine (such as the "Documents folder). The next time you open JMP, point to this file. If this fails, rename the JMP.per file as described above and try again
    • If this fails as well, you may also want to try simple uninstalling and reinstalling JMP. To do this, use these instructions (https://www.laptopmag.com/articles/uninstall-programs-windows-10) and look for JMP with the version that you have. Once you have uninstalled, you can reinstall from download..clemson.edu, the CCIT Software Center, or the software repository. Rename the JMP.per file as described above and try again
  • If all of the above fails, or if you would like assistance with this, you can always check with your local IT support if you are an employee (send an email to ithelp@clemson.edu if you do not know how to contact them) or bring your computer to the CCIT Support Center on the 2nd floor of Cooper Library
  • If you think that this is an issue with the installers themselves instead of your specific machine, put in a ticket to ithelp@clemson.edu and we can look into this

License Errors - Software was installed just now

  • If you get license errors even though you just installed the software, you may have an older version of JMP on your computer or be having issues with the installer
  • First, ensure that you are installing the latest version and that you are using Clemson's license. Make sure that you are getting the software from from download..clemson.edu, the CCIT Software Center, or the software repository  (see instructions here: https://hdkb.clemson.edu/phpkb/article.php?id=116) at R:\\JMP\\Windows" and using a file named something like "JMP Pro [version].exe"
  • If you have installed and still get errors, the first thing to do is make sure that you are using the latest license for the software. 
    • The easiest way to do this is to run the "renewal only" application. You can find this at download.clemson.edu or go to the software repository. For the software repository, first connect to the VPN (https://hdkb.clemson.edu/phpkb/article.php?id=64). Then, see instructions here: (https://hdkb.clemson.edu/phpkb/article.php?id=116) and go to R:\\JMP\\Windows" and run the "renewal" file for your version of JMP. If a renewal for your version does not exist, proceed to the next step.
  • If this does not work, go to "C:\\Program Files\\SAS\\JMPPRO\\[version]" on your computer, and rename the "JMP.per" file to something like "JMP.per.old". This will remove the old temporary file, which can sometimes cause license errors to continue even after resolving the issue. Close and re-open JMP
  • Less likely/more involved solutions (skip this if you'd prefer an IT technician to assist instead)
    • If none of this works, you can also manually specify the new license file. To do this, go to "R:\JMP\Documentation\" on the software repository and then in the folder of the current year. Drag/copy this file to somewhere on your machine (such as the "Documents folder). The next time you open JMP, point to this file. If this fails, rename the JMP.per file as described above and try again
    • If this fails as well, you may also want to try simple uninstalling and reinstalling JMP. To do this, use these instructions (https://www.laptopmag.com/articles/uninstall-programs-windows-10) and look for JMP with the version that you have. Once you have uninstalled, you can reinstall from download..clemson.edu, the CCIT Software Center, or the software repository. Rename the JMP.per file as described above and try again
  • If all of the above fails, or if you would like assistance with this, you can always check with your local IT support if you are an employee (send an email to ithelp@clemson.edu if you do not know how to contact them) or bring your computer to the CCIT Support Center on the 2nd floor of Cooper Library
  • If you think that this is an issue with the installers themselves instead of your specific machine, put in a ticket to ithelp@clemson.edu and we can look into this

 

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