Unable to watch Ensemble recordings : black screen with spinning wheel

Unable to watch recording.  See a black screen with a spinning wheel like the video is trying to load.


Description (Solution or Workaround)

  1. Verify whether your web browser has an Ad Blocker.
  2. Use the whitelist feature of your Ad Blocker to whitelist our Ensemble Media Server (https://ensemble.clemson.edu).

Whitelisting Ensemble Media Server in Chrome Browser with AdBlock

1. Click the Chrome Extension called AdBlocker.  This may look like a red stop sign in the top of your web browser
2. Click the ADB stop sign button in your browser.

Chrome extension AdBlock

3. Then click the Gear icon.

 Stop AdBlock

4. Next click the Whitelisted websites link on the left side menu.
5. Enter https://ensemble.clemson.edu and then click the Add Website button.
6. This should add the website to their whitelisted applications.
7. Refresh your browser and try accessing the video again.


If you have more questions, email ITHELP@clemson.edu or call 864-656-3494.

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How to change the credit hours that a CI course is worth?
Added on Tue, Apr 30, 2019
How to turn a PowerPoint into a video to upload to YouTube
Added on Wed, Apr 8, 2020
eLearning with Percipio
Added on Tue, Jul 7, 2020
Crestron Air Media
Added on Tue, Oct 8, 2019
Clemson Knowledge Article Style Guide
Added on Tue, Oct 1, 2019
Getting started with Zoom
Added on Wed, Mar 18, 2020
How to: Compress images in PowerPoint
Added on Wed, Feb 4, 2015
Instructions to join a Zoom meeting
Added on Wed, Jun 10, 2020
IT Training
Added on Tue, Aug 11, 2020
HOW TO: Compress Media Files in PowerPoint for 2013 and 2016
Added on Fri, Apr 1, 2016